Opportunity to join the Adult Carer Support team as a Telephone Carers Support Officer A carer is someone who provides support to family or friends who could not manage without this help.
This could be caring for a someone who is ill, frail, disabled , or has mental health or substance misuse problems.
All the care they give is unpaid.
Carers Support Centre (CSC) Bristol and South Gloucestershire provide a wide range of support services to carers for a dult and young (children) carer s .
We currently have a vacancy for a Telephone Carers Support Officer to work on our CarersL i ne service based at the CSC offices in the Vassall Centre, Fishponds .
This post will deliver the CarersLine Information, Advice and Support service.
You will join a busy and supportive team that provide several services to support unpaid carers in Bristol and South Gloucestershire , which include advice and information, carers assessments , one to one support, C arersLine , and Carers Emergency Card s .
Hours of work : 2 6.
5 hours ( Tuesday Wednesday and Thursday 9am 5pm.
Friday 9.30 am 1.30 pm.)
Actual Salary: £17 , 952 (pro-rata) for 26.5 hours .
( FTE £ 25,406 ) Based at the CSC Offices at the Vassall Centre, Fishponds The role will include: R esponding to calls to the CarersLine service (telephone advice service) and to requests for information, advice, guidance and support.
Responding to e-mails to the CarersLine service and to requests for information, advice, guidance and support R esearch ing information requested by carers and responding to enquiries in a timely manner.
R eferring and signposting carers to internal and external services where appropriate U ndertak ing casework support and interventions by phone for more complex enquiries U nder tak ing telephone-based assessments / reviews , supporting the wider Carers Support Officer (CSO) team.
To fulfil this role , you will need : Recent and relevant experience of information, support and advice work An excellent understanding of the needs and issues for carers Demonstrable experience of working with individuals needing emotional and practical support Recent experience of providing support to a diverse community Ability to prioritise and manage a busy workload Good verbal and written communication skills Computer literacy and experience of working with a client database Applications can be made via an application form, which is available from our website.
You will also find a full Job Description & Person Specification, and an introduction to Carers Support Centre.
If you would like to know more about this role, please call Dawn Osborne-Tiller on 0117 9392562 If you do not have access to the internet, please call our office on 0117 9392562.
Closing date: 28 th November 2024 @ 12 noon Interview date: 10 th December 2024 at the Vassall Centre Registered Charity Number: 1063226 We are an Equal Opportunities employer and our workplace is free of barriers and fully accessible for people with disabilities.
We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.
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