Job summary Job Purpose&Main Duties and Responsibilities: We are looking to recruit a full-timefloatWard Clerk ( Hours p/w - Monday to Friday - 08:00 - 16:00TBC).
Theroleof theFloatWard Clerk is vital to the BRHC as you will play an importantrolein ensuring high standards of administrative governance on a variety of our inpatient wards.
You will be required to be the first point of contact on the ward(s) so a friendly and welcoming demeanour and calmness under pressure are essential for thisrole.
Responsibilities will include acting as the patient's first point of contact on the ward(s), greeting and signposting patients and relatives, processing patients using CareFlow, liaising with colleagues to facilitate a smooth and timely stay with the hospital and sending out patient information.
Previous applicants need not apply.
This advert may close earlier than advertised, if a sufficient number of applications are received.
Main duties of the job Responsibilities will include acting as the patient's first point of contact on the ward, greeting and signposting patients and relatives, processing patients using CareFlow, liaising with colleagues to facilitate a smooth and timely stay with the hospital, sending out patient information, sorting and distributing post.
The maintenance of paper and electronic records is also a key element of this role.
You will be responsible for setting high standards of patient care by enacting the Trust's core values at all times.
About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification Aptitudes Essential Excellent communication skills Capable of working with minimal supervision Highly organised Empathetic attitude to staff and patients Knowledge & Experience Essential Experience using Microsoft Office Desirable Previous experience of customer-facing work in a healthcare or public setting Previous NHS experience Experience using hospital-based IT systems Clerical/administration experience Experience of using CareFlow Qualifications Desirable Two GCSEs or equivalent (Preferably English and Maths) Skills & Abilities Essential Flexible approach to duties Attention to detail Ability to work within a team Ability to work independently Desirable Able to communicate clearly and act quickly in emergency