Job summary We have an exciting opportunity to appoint highly motivated Health Navigators to join our friendly and supportive Single Point of Access (SPA) team across Bristol, North Somerset, and South Gloucestershire on a permanent basis!Our team is compiled of 100 Health Navigators & Clinicians working flexibly across 3 sites in Bristol, Clevedon, and Warmley.
We offer hybrid working and flexible shifts.
We are looking for Navigators who are available on during evenings and weekends.SPA is the first point of contact for all referrals into Planned Nursing, Therapy and Urgent Community Response.As Health Navigators we provide comprehensive administrative support to health and social care professionals, hospitals, GPs, service-users, their relatives and carers and other stakeholders in the wider health community.
We provide first line support through phone calls, emails and other electronic referral.Our commitment is to put our service users first, we are looking for dedicated professionals who share our same passion to deliver quality care and excellence.If you are organised, have great interpersonal skills, strong verbal and written skills and have an eye for detail this could be the role for you...We are looking for a team member who is hard working, flexible and able to prioritise their work, and who wants to be part of a highly motivated and enthusiastic team.
Main duties of the job To act as the first and central point of contact for the service both by telephone, email and in person.
To determine and / or act independently to enquires which may be of a confidential / volatile nature.Have a good knowledge of various administrative processes and practices, some of which are non-routine activities such as answering queries, chasing progress and task-related problem solving acquired through experience and trainingTo have the ability to work without supervision when required to identify patients needs and the most appropriate pathway for people referred via SPA using a clear set of guidelines.To liaise internally with colleagues within the organisation, and externally with partner organisations and outside agencies, service users, and other members of the public.To maintain accurate and up to date patient records and data collated in the Sirona IT systems About us Ever dreamt about a career that sparks excitement and fosters your professional growth?
Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.We welcome and encourage all applicants.
We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce.
We know diversity fosters creativity and innovation.We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong.
We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.Interested?
View our benefits leaflet which you can find attached to this vacancy.
Job description Job responsibilities For further information and details about the role, please refer to the full job description and person specification.We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.
Person Specification Qualifications Essential Functional literacy and numeracy level 3/ GSCE grade A-C or equivalent including English Language and Mathematics NVQ 3 Business and Administration or equivalent experience Trained in a range of systems/IT applications relevant to the role eg EMIS/Clinical System and Microsoft Office Desirable Educated to AS/A Level Standard or equivalent NVQ 4 Business and Administration or equivalent Experience Essential Recognising complex patient needs and escalating appropriately Able to handle sensitive and confidential issues and recognise the need for discretion and confidentiality Proven experience of using an EPR (Electronic Patient Record) EMIS, Rio, System One Desirable Previous experience of Cloud based telephony systems Proven ability to work from home and maintain effective workload prioritisation Previous acute or community care experience