Job Title: Master Light Vehicle TechnicianLocation: Rayleigh &; Romford We have a requirement for a Master Light Vehicle Technician to work out of Rayleigh and Romford for a perm position.
Salary - £31,000 per year plus Bonus (up to 2k per month).
Working Hours - Monday to Friday &; alternate Saturdays8:30 -5:30 plus overtime available
Benefits - Car Benefit Scheme (after successful completion of probation period)Comprehensive training provided.25 days of holiday (+ Bank Holidays)Company pension schemeStaff discount schemeSick pay Health and wellbeing programme
Key Attributes: Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standardsCarries out all workshop work in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivityExamines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concernedExamines vehicles and reports defects against relevant regulatory bodiesCarries out each job within the budgeted time as set out on job card – to maintain own labour productivityWorks in accordance with workshop and Centre Health &; Safety requirementsWorks with colleagues to maintain workshop standards of cleanliness and tidinessTakes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attentionFollows key processes to achieve specified quality and efficiency targetsWorks with the Centre developing and improving more efficient processesTalks to customers to summarise the details of the work required or carried out, and answer their questionsOffers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiencyListens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the CentreCoaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a jobProvides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technologyAttends specialised training as required by the relevant manufacturerWorks with colleagues and other teams across the Centre to provide a seamless service to customers (e.g.
by informally observing and responding to the needs of customers who are not being attended to by other members of staff)Ensures opportunities for sales are followed up by the most appropriate specialistReports on technical problems using appropriate proceduresResponsible for handling customer data in line with GDPRAd hoc duties as and when required to meet the needs of the businessMust hold level 3 vehicle technician competence This job description describes (but does not limit) the main duties and responsibilities of the job.
These are subject to variation by the company as is necessary to respond to changes, both internal and external which the company experiences.
Please apply with an up to date CV to be considered.