Job summary We are looking for a member of staff who has good interpersonal and communication skills who has a keen interest in working with haematology patients.
We are looking for someone to provide an efficient and effective patient-focused administrative service for the Clinical Nurse Specialist Team in the Cancer Institute based in BHOC who would act as part of the team in an experienced CNS team covering Myeloma, Lymphoma and Leukaemia.
Main duties of the job To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and emailTo act as a point of contact for patients, relatives and carers for all non-clinical issues.The post holder should be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversationsReturning calls promptly and keeping callers updated with information in an effective and efficient wayEscalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.Triage telephone and email enquiries, using a risk assessment framework.
About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification Qualifications and Training Essential 5 GCSEs level (or equivalent) including English Language and Maths (E) Or Good standard of general education to include English and Maths GCSE's or equivalent IT skills or qualifications to ECDL/ RSA standard, Word processing RSA III or equivalent experience Willing to undertake further training as necessary Knowledge and Experience Essential Experience of dealing with the public both on the telephone and in public Experience of working proactively as part of a team and on own initiative Administrative experience in a busy, customer focused environment Experience of working in a multi-disciplinary team Experience of workload prioritisation Desirable NHS experience in administrative and clerical departments/ or similar secretarial Comprehensive knowledge of medical record procedures and hospital information systems Experience of accessing a booking system Experience of patient administration system (PAS) The maintenance of data on a computer system Knowledge of medical terminology Understands the significance of Information Governance Skills and Abilities Essential Effective and polite manner when dealing with people, both face-to-face and on the phone Fast and accurate typing speed Proven ability to work to appropriate quality standards and meet deadlines Demonstrate excellent organisational and administrative skills Proven ability to make decisions as well as use own initiative Ability to be flexible and adaptable to work demands Excellent written/ verbal communication and interpersonal skills Ability to deal appropriately with sensitive and confidential information Willingness to learn new systems Committed to own personal development Ability to prioritise ensuring effective and efficient workload completion Excellent organisational skills, meticulous attention to detail Excellent interpersonal skills both face to face and on the phone Be able to speak fluent English to an appropriate standard Good IT Skills Excellent Skills in Microsoft Office applications/databases