Customer Support Executive

About ALPS For over 25 years, Alps has become a leading provider of add-on insurance products and claims services.
Based in Congleton, Cheshire.
ALPS works with a large established customer base across the UK.
We partner with insurance brokers to provide them with a wide range of added value insurance products to meet the needs of their customers and our Group Law Firm, Alps Legal, provide our policyholders with outstanding claims and legal services.
Our mission is to grow our great company with great people, by doing the right thing.
About You As the successful applicant you will need to embrace and enhance the ALPS mission and you must also match the company values, which are: Happy, friendly and helpful Always strive to be better Can do attitude Cares about what they do About the Role This is a great opportunity for somebody looking to start a career in insurance, law or customer services.
No experience is necessary, full training and support will be given and apprenticeship schemes are available.
Applicants with experience are also welcome and salary will be negotiable, depending on experience.
In this role you will be responsible for the following: Accountabilities Customer Satisfaction Incoming Telephone Calls & Emails Policy Administration, Amendments & Cancellations Product Training Keep brokers longer & organic growth Skills Required Excellent communication and customer care skills Ability to work as part of a team and on own initiative Attention to detail Good computer skills, use of Microsoft Word, Outlook, Excel and Teams Good task management & organisation skills Excellent phone manner