First Response Operative

Job summary The successful post holder will work as part of the Urgent Care Response Service team, undertaking an initial triage assessment and working with individuals to support risk management and safety plans for people in crisis.The role will also include signposting and referring to appropriate services, and there is an expectation that the post holder will build strong links with 3rd sector and partner agencies to collaboratively support the needs of an individuals in crisis.
Main duties of the job The successful post holder will work as part of the Urgent Care Response Service, undertaking an initial triage assessment and working with individuals to support risk management and safety plans for people in crisis.The role will also include signposting and referring to appropriate services, and there is an expectation that the post holder will build strong links with 3rd sector and partner agencies to collaboratively support the needs of an individuals in crisis.The role also includes receiving and triaging NHS 111 referrals, audits and data collection.
About us CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.
Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do.
We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.
We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.
CWP are committed to making our recruitment practices as inclusive as possible for everyone.
We are committed to promoting equality and diversity and developing a culture that values differences.
To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters.
This programme welcomes you to CWP and provides you with information and training to support you in your role.
We welcome applications from people who have direct experience of accessing our services.
Job description Job responsibilities Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life.
Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment.
The supporting information section in your application should therefore reflect your understanding of the Trusts Values and associated behaviours.
You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
Further help and support for completing your application can be accessed via our website If you need any further guidance to help you complete your application, contact our recruitment team via email or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community.
As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check.
Costs are deducted from salary following are encouraged to enrol for the DBS Update Service.
A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.
Good luck with your application.
We hope to welcome you to Team CWP very soon.
Person Specification Qualifications Essential NVQ Level 3 in health and social care or equivalent experience Desirable Honours degree in psychology Advanced IT and keyboard skills Related academic qualifications Knowledge Essential An understanding of confidentiality issues and how they relate to mental health policy and practise interventions Sound knowledge of current professional staff development and continuous service improvement issues particularly in context to adult mental health services Demonstrate an understanding of the principles and implementation of anti-discriminatory practise Demonstrate an understanding of care plans including risk management planning and safety plans Demonstrate an understanding of supervision Demonstrate knowledge of the support workers role within CPA The ability to communicate complex and sensitive information where barriers to understanding may exist for example requiring empathy and reassurance The ability to make judgments involving a range of facts or situations requiring analysis and comparison of a range of options also skills for assessing individuals on the phone Desirable Evidence of having published in either peer review or academic or professional journals Ability to use spreadsheets databases for example excel access Knowledge of mental health legislation and policies An understanding of a psychosocial approach Experience Essential Demonstrate experience working in a mental health environment Previous experience working with adults and severe mental health Experience of partnership working with service users carers and other agencies Desirable Experience of working on support lines Experience of working within crisis settings