Join us as a **Conversational Designer** at Barclays where youll spearheadthe evolution of our digital landscape, driving innovation and excellence.Youll harness cutting-edge technology to revolutionise our digital offerings,ensuring unapparelled customer experiences.
The role involves designing theend to end journey of a service to enable a user to complete their goals.
Itmay involve the creation of, or change to, transactions, products and contentacross both digital and offline channels.
The role sits within the DigitalAssistance team and focuses on designing conversations for chatbot.To be successful as a **Conversational Designer****** you should haveexperience with: * Customer centric design experience * Conversation design experience - chatbot experience * Cross functional collaboration experienceOther highly valued skills include: * Knowledge of NLP * Data driven decision making * Research skillsThis role will be based out of our **Northampton** campus with additionallocations in **Knutsford** and **Glasgow**.**Purpose of the role**To design the end to end journey of a service to enable a user to completetheir goals.
The work may involve the creation of, or change to, transactions,products and content across both digital and offline channels provided bydifferent parts of Barclays.**Accountabilities** * Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. * Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. * Design and maintenance of visually appealing and consistent user interfaces that align with the banks brand identity and design guidelines across digital products. * Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. * Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. * Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. * Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience.**Assistant Vice President Expectations** * Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. * Identify ways to mitigate risk and developing new policiesprocedures in support of the control and governance agenda. * Take ownership for managing risk and strengthening controls in relation to the work done. * Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. * Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. * Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. * Communicate complex information.
Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. * Influence or convince stakeholders to achieve outcomes.All colleagues will be expected to demonstrate the Barclays Values of Respect,Integrity, Service, Excellence and Stewardship – our moral compass, helping usdo what we believe is right.
They will also be expected to demonstrate theBarclays Mindset – to Empower, Challenge and Drive – the operating manual forhow we behave.