Job Purpose: To coordinate all hard services resources and stakeholders to deliver a high level of service to clients with maximum efficiency and in a safe, sustainable and collaborative manner.
Have you got what it takes to succeed The following information should be read carefully by all candidates.
Customer Relationship Management: To build and maintain a good relationship with the customer and their staff, provide regular feedback on the FM performance, discuss quotations, issues, client updates, oversee quote requests, and develop good working relationships with the service delivery teams, as well as the customer and inter-customer divisions.
Act as the single point of contact for all site Facilities Coordination and communication.
Commercial, Finance & Delivering: Manage the account finance, ensuring all business and commercial aspects are managed professionally.
Lead the customer account development, responsible for organisational design, strategy setting, customer relationship building, business development, and project management.
Lead, direct, and motivate the team to enable contributions to the best of their ability and maximise their potential.
Ensure financial and operational compliance.
Enhance effective working relationships with key stakeholders by regularly exceeding the standard of work delivered and providing leadership to the account managers across multiple contracts.
Grow business reputation, credibility, and longer-term business opportunities through effective customer relationship management and customer service excellence.
Celebrate success and drive continuous improvement with the teams.
Develop staff and succession plans.
Management responsibility for several operational direct reports.
Management of P&L for customer contracts.
Operate effectively in a complex organisation where there are conflicting demands on time and resources.
Establish excellent working relationships with appropriate customer contacts and external customers.
Work with minimal direct supervision; resolve complex operational problems.
Take charge of P&L and commercial performance of contracts.
Contribute to budget planning and review financial performance against budget.
Support in the process of identifying opportunities, deploying strategies, and implementing practical solutions to best deliver on viable business opportunities.
Deploy the strategic account development plan, monitoring and reviewing its effectiveness against the plan.
Other management and operational duties that may be required from time to time.
Leading & Influencing: Create a positive working environment that encourages development and maximising of potential.
Develop effective working relationships with functions, business partners, suppliers, and sub-contractors to improve operational performance.
Evidence of celebrating success.
Exemplar for Company Values & Behaviours.
Recognise and action performance (both good and poor) appropriately.
Coordinate all Operational Team Leaders to deliver operational effectiveness.
Support and work as a team with other personnel, standing in for and providing resilience when required.
Manage and ensure the escalation process is maintained and delivered.
Qualifications or Required Experience: Technically qualified (Preferable).
Previous account management experience (Required).
Handled a large P&L (Required).
Team working experience.
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