Workplace Experience Lead Location: Milton Keynes, Wymbush.
Site based 5x days per week Hours: 08:30 - 17:00 Scope: Successful candidate will be based at Wymbush but attending another local site for meetings with the client, CBRE Contract manager and wider team.
The candidate will need to be able to work closely with the client based at Wymbush and support with all facilities related tasks.
Key Responsibilities • Work closely with the contract manager to ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets.
• Conduct site walks weekly with the team to note and assign jobs to internal engineering team or where a contractor is required request a quote • Reviewing compliance trackers, ensuring all PPMs are up to date • To work with the CBRE/client Group Health and Safety manager and be responsible for all the health and safety compliance onsite, including that of third party services providers and maintenance records.
• Liaising and booking in subcontractor works • To compile and maintain all required management information/records relating to company, health and safety and other related records.
• To oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract • To proactively manage risk and deal with insurance issues on site • To manage major work programmes on site, acting as the liaison point for all parties involved • To produce management reports in accordance with the needs of the business - Monthly reports which are issued to the customer • To monitor FM works onsite and liaise with service providers/sub-contractors.
• Complete CBRE permit training in order to provide these to contractors when attending sites • Any other duties as in accordance with the needs of the business • Hospitality duties- Organising room set ups, dairy management and planning, deal with customer enquiries in a prompt and efficient manner Must haves: Good communication skills Build on current customer relationships Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills.
Anticipate needs and offer assistance wherever possible.
To immediately raise any health and safety concerns to your manager or team leader High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified Facilities management experience Management of subcontractors, booking in and keeping track of service.
Working with H&S/Technical lead to ensure compliance documents are loaded into CBRE E-logs system.
Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to effectively present information to an internal department and/or large groups of employees.
Financial Knowledge: Requires good knowledge of financial terms and principles.
Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations.
• Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, OneNote, Outlook, etc.
Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, handheld mobile technologies and applications, and communications.
Customer focussed: Develop strong customer relationships by listening to and satisfying customer needs.
Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals • Weekly meetings with contract manager to go through schedule of works and customer plans if any.