Job Title: Weddings & Venue Hire Assistant (Operations) Reporting to: Operations Manager, Weddings & Venue Hire Manager & Assistant Manager This role is very hands on and requires movement of heavy equipment, working from height and across five different floors within a Grade II* listed building.
Operational Support: setting up, delivering, and breaking down weddings & events within Shuttleworth House and surrounding Parkland General Support: maintaining positive relationships with caterers, guests & clients and other stakeholders within the department and wider Trust & supporting the management team in carrying out set procedures and processes in an accurate and timely manner Ensure quality and standards of venue operation including food and drinks service, cleanliness, stock control and venue hire setup are at the highest level at all times Planning & Operational: To assist with the planning and management of the venue turn rounds between events To support the management team with new and relevant projects within the department Provide any additional support as required to the team To protect Shuttleworth assets by minimising and reporting damages where required Ensuring that our venues are kept in a prestigious and presentable state at all times To prepare and deliver bar and conference service as required for any given events Financial: To handle cash and card payments where applicable Proficient operation of the EPOS system To assist in the control of stock levels and expenditure in line with set budgets Administration Customer Service: Ensure provision of high quality and efficient service to customers Support with complaints and feedback as required To be a key contact where required to clients, stakeholders and guests Relationships: To build and maintain collaborative relationships with internal and external teams and clients To positively represent the Shuttleworth Trust with stakeholders and customers Dealing with conflict in a positive and professional manner Policies and Procedures Maintain the health and safety records, ensure relevant cleaning diaries are completed Maintain department policies and procedures, and ensure all records are up to date Comply with Health and Safety legislation, to include COSHH Comply with GDPR legislation Adhere to organisational policies and procedures Personal Responsibilities: Demonstrate personal integrity in all day to day interactions with colleagues and customers, working as a positive influence and role model Maintain professional levels of confidentiality commensurate with the role Build and maintain the team's standards through leading by example Shuttleworth Principles: The following principles form the basis of our working ethos at Shuttleworth and in your role you are required to engage and promote these yourself and within your team.
Treat each other with kindness and respect Make everyone welcome Learn from our mistakes when things go wrong and bounce back Equip and support our teams with modern day business skills Embrace commercial success in a way that respects our traditions Educate by telling stories and providing experiences Preserve our unique heritage and keep it in working order This is a description of the job at present.
The above is not intended to be a comprehensive list of key responsibilities or duties.
Other related duties may be required from time to time.
It is the practice of the Trust to periodically review job descriptions and to update them to ensure that duties relate to the job then being performed.
It is our aim to reach agreement to reasonable changes following consultation.
However, if agreement is not possible, the Trust reserves the right to make reasonable changes after consult This role is very hands on and requires movement of heavy equipment, working from height and across five different floors within a Grade II* listed building.
Qualifications: Strong background in hospitality Excellent guest service skills Experience in event management Ability to work well under pressure Strong organizational skills Certification in hospitality management a plus Job Type: Full-time, Permanent Salary: £25,000 per year Benefits: Discounted or free food Employee discount On-site parking Schedule: Weekend availability Licence/Certification: Personal Licence (preferred) Driving Licence (preferred) Work Location: In person Application deadline: 30/11/2024 Expected start date: 02/12/2024