Weddings And Events Coordinator

Maintain complete knowledge of the following (to include but not limited to):               All hotel features / services hours of operation               Hotel function space entertainment options menus and floral decoration options               Hotel safety guidelines and evacuation plan               Scheduled daily group activities                Maintain high level of knowledge of competitors product                Answer incoming phone calls in a pleasant manner using Hotels telephone etiquette guidelines.
Handle telephone enquiries according to departmental procedure                Liaise with banquet team to ensure correct setup of function to meet clients needs                Arrange site inspections for potential clients                Promote positive relations with guests and attend to all requests expediently and courteously                Acknowledge and handle guests complaints and comments tactfully and efficiently.
Report incidents or other irregularities to management                Followup with inhouse events to ensure ongoing service to the guest                Develop professional relationships with key players in the designated Market segment to build business                Maintain good relationships with counterparts at competing hotels                Upsell and promote hotels facilities and services  at every available opportunity in order to maximize sales revenue   Qualifications : Skills / Qualities                   Flexibility                   Responsive                   Service minded and guest oriented                   A thorough and methodical approach                   Ability to identify problems                   Attention to detail                   Dynamic Remote Work : No Employment Type : Fulltime