Veterinary Customer Support Representative - 12 month FTC £28,000 - £34,000 Benefits Antech Diagnostics are looking for an experienced Veterinary Customer Support Representative to join our growing team on a 12 month fixed term contract.
In this role, you will be providing remote customer and/or technical support relating to products, equipment instillation, services, along with troubleshooting for client needs.
You will be solution focused with an eye for detail to provide a smooth process for our clients.
A background in Veterinary Nursing (RVN or VCA) is highly desired to understand the needs of the business.
We will also consider candidates who have worked with Veterinary Diagnostics within other capacities, i.e.
within a laboratory or on Reception within a vet hospital or clinic.
This is a 40 hours per week opportunity based at our Warwick site.
Shifts are 8 hours (09:00 - 17:30/09.30 - 18:00), on a Monday to Friday rota.
There is also 1/4 Saturdays required on a 08.00 - 12:30 shift.
Salary range is £28,000 - £34,000.
This is a 12 month fixed term opportunity, with the chance of going permanent.
Key responsibilities and attributes include: First point of contact for customers using diagnostic reference laboratory services Liaise across several teams, including clinical pathologists, laboratory operations, transport, external laboratories, and IT support, to ensure prompt delivery of service to clinicians.
Provides remote customer support related to Company product or service installation, training and or troubleshooting according to established policies and procedures and applicable regulatory guidelines Advise customers in the use of company products, equipment, and services.
Provide training documentation in varying formats.
Ensure customer satisfaction in the use and capability of the company products and services.
Troubleshoots customer problems with assistance of the inhouse technical resources and others as needed.
Plans and implements strategies for addressing more complex issues as needed.
Provides support for new customer installations following on from Field Technical Support handover, responding to any issues that arise and coordinating resolution to ensure smooth customer experience.
Details benefits of additional company products and services as appropriate.
Work Experience: RVN Degree or equivalent preferred, or combination of education and industry experience.
Technical skills to troubleshoot and resolve problems with the company products and services.
Communication skills, both written and verbal including presentation skills.
Relationship management skills, including ability to resolve difficult customer situations.
Ability to work collaboratively with internal departments to solve problems and address customer needs.
Ability to multi-task, prioritise, and manage time effectively.
Benefits: 5 weeks holiday bank holidays 1 day birthday leave Career progression opportunities 10% staff discount for pet owners Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Wellness program including: employee assistance program, eyecare voucher scheme and free annual Flu jab Cycle to work scheme Recruitment referral reward scheme Retail, Restaurant and Cinema discounts Cost of RCVS fees covered.
Part of an amazing global family We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets.
Antech Diagnostics is comprised of a diverse team of individuals who are committed to each other's growth and development.
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all of our associates.