About the Role Over time, you would spend time in different areas of Operations, enabling us to flex according to business needs and provide the best possible support to our Travel Counsellors.
As we undergo a company-wide Digital Transformation programme, the role of our support teams is shifting from a traditional helpdesk to a multi-skilled group of high-performing Customer Service Executives who are driven to deliver exceptional service and think creatively about how we improve our service and processes.
Duties and Responsibilities Comfortable with change and flexible in your approach, you will have the ability to respond easily to the varying needs of our customers.
Duties include but are not limited to: Acting as a brand ambassador to provide professional and world-class customer service to new and existing Travel Counsellors Supporting Travel Counsellors to secure new bookings, including manual pricing Managing voluntary and involuntary changes to existing bookings Assisting with booking cancellations Being the first point of call for in-house system queries Contributing to team discussions around process improvements Supporting our Travel Counsellors to adopt new ways of working and tools available Benefits Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in.
Because of this, you can expect a wide range of employee benefits, including: A competitive basic salary + annual company bonus Flexible hybrid working model Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A Moments That Matter Day (annually) Enhanced maternity/paternity pay Holiday buy and sell (up to 5 days per year) 3 paid days charity leave Company events, socials, and incentives 3x annual salary death in service benefit Company pension scheme Costco membership Salary sacrifice, company car scheme Cycle to Work Scheme Employee Assistance Programme Free breakfast, fruit, and hot/cold beverages Referral scheme Employee discount Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees)