Infrastructure Support Lead – Permanent – Hybrid – Manchester - Up to £50,000 Uneek has partnered with a key client specialising in utilities to help scale up its technology team.
They are massive players in the energy sector and are looking for a Infrastructure Support Lead to help assist them in this growth.
They are looking for someone who is keen to learn and will take ownership of their position.
Key Responsibilities Manage and coordinate a team of engineers across multiple shifts to ensure consistent coverage and responsiveness.
Act as the primary escalation point for technical and operational issues within the cloud infrastructure.
Drive key technical projects aimed at enhancing system performance, infrastructure efficiency, and operational stability.
Support cross-team initiatives, collaborating closely with other departments to align infrastructure projects with business goals.
Contribute to R&D efforts aimed at identifying and implementing improvements in cloud infrastructure.
Evaluate new technologies and practices to enhance system performance and better meet evolving client needs.
Monitor and maintain infrastructure performance, ensuring compliance with SLAs and regulatory standards, including ISO27001.` Provide expert technical guidance on complex issues and support incident resolution processes.
Create and maintain documentation for procedures, configurations, and incident resolution processes.
Ensure adherence to change management and control procedures, aligning with industry best practices and regulatory requirements.
Skills & Experience Proven experience managing a technical support team in a cloud infrastructure environment.
Extensive knowledge of VMware, Hyper-V, and cloud-based technologies.
Strong experience in 2nd and 3rd Line Support, with expertise in incident management.
Proficient with infrastructure monitoring tools and incident ticketing systems.
Solid understanding of regulatory and industry standards, particularly ISO27001 compliance.
Please get in touch for further details and a discussion about this opportunity.
Uneek is a professional organisation, and we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.