Transport Planner/Operator4 on/4 off 06.00 - 18.00WimblingtonDue to continued expansion, we are looking to recruit additional transport planners to ensure the effective running of the Knowles Logistics fleet.
Planning and managing effective movement of freight around the country, including providing strong planning of the operational logistics arm of the business.
Effective communication with the customer service team to meet the demands of the customer and providing the best customer service possible to internal and external stakeholders.Fleet / Driver managementEnsure the effective running of the Knowles fleet through:Allocation of 100% of the daily plan against all drivers and loadsFollowing and updating the execution of the daily plan including systems updatesMaximising drivers workers hours within the Tachograph and WTD frameworkMaking decisions on how many vehicles are required to deliver shipmentsCommunication of any issues or failures that are unavoidable to the relevant customer/representative including out of hours communicationProactive management of the fleet – including making changes and replanning any issues with loads or driversCommunication of the plan to all drivers to ensure the drivers are all in place at the correct times to collect loads and deliver themBriefing and debriefing of drivers on the current day/night plansWorking in tandem with the driver debrief administratorsEnsuring completion of a thorough handover to the next transport operators on the following shiftAttending daily operational meetings on a rota basis with timely information about the previous and current days planWorking together with the planners to achieve the customer requirementsWorking out costs of delivery and monitoring revenue on a day to day basisReviewing load plans and looking at contingency strategies where necessaryEntry of all movements of jobs onto the relevant PC and web based systemsReporting any concerns to the Head of TransportWorking in tandem with the other transport operators within the team on the same shift and on other shiftsRaising any concerns over delivery with other teams and providing solutions for resolutionSystemsEntering driver and vehicle information of the daily plan into Road Runner for the following 24 hoursUpdating Road Runner with live load information when debriefing drivers in person or over the phoneUnderstanding and checking the warehouse management system to foresee any issues with loadsCost controlMinimise overtime, nights out and demurrage.
Reduce agency labour through effective planning of driver and vehicle usageCustomer ServiceAnswering telephone in a professional manner and dealing with field and customer enquiries.Speaking to drivers to understand their issues and offer resolutions in planning the management of their loads.Portraying a professional appearance and manner at all times as a representative of Knowles LogisticsTeamworkEncouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles logistics Ltd teamsMaintaining standards of health and safety, hygiene and security in the work environment.Confident to have open discussions with colleagues enabling decisions to be made about any changes necessaryOpen to changes within the workplaceFlexibility over shift patterns to support the teamProfessional at all times working with colleagues within your own and other departments