Training Manager

Our Community Engagement Department enables our student community leaders to gain the knowledge, skills and connections for themselves and their student communities to thrive.
Working with staff across the Community Engagement Department, this role manages the strategic development of our training provision for our 3000 student community leaders across 400+ student groups, 1000 student representatives, and our 6 full-time elected Student Officers, among other student communities.

The Training Manager will support specialist staff across the department to design and deliver a range of training spanning the breadth of community leadership, including but not limited to: student group management, event management, facilitation skills, mediation, volunteer management, project management, assessing impact, health & safety and safeguarding, effective representation, influencing & campaigning, community organising, protecting student rights, inclusion & accessibility, trusteeship, leadership theory, strategy and planning, team building and development, among others.

This role forms a crucial element of KCLSU and KCL's Student Leadership Development partnership, a joint initiative designed to foster leadership skills among students, particularly those from under-represented backgrounds.
The job description is current at December 2024 and should be reviewed annually.
It outlines the main duties of the position and is designed for the benefit of both the post holder and KCLSU in understanding the prime functions of the post.
It should not be regarded as exclusive or exhaustive.
In particular, given the grading and nature of the post, the responsibilities of, the post holder may well change from time to time.
The post-holder may, from time to time, be required to be based at and/or work from any Kings College London site.

Job Specification Student Leadership Training • Manage the design, development and delivery of our student-facing training programmes, including training our full-time elected sabbatical officers, student group leaders and our academic representatives, among others.

• Working with relevant staff across KCLSU, lead the implementation of the KCLSU Training Strategy, promoting and embedding best practice across the organisation.

• Work with relevant KCLSU teams to ensure consistency across student-facing training and ongoing guidance and support through the Community Development Framework and the Services Framework, and ensuring consistency with policy and compliance.

• Work with relevant KCLSU teams and external partners to ensure that student leaders' participation, impact and skills development are celebrated and, where appropriate, accredited Developing Staff Trainers
• Assess the development needs of staff trainers across the organisation, creating a package of support, guidance and development that enables our staff to become effective trainers and facilitators.

• Design and deliver a train the trainer programme for staff designing and delivering training.

• Work with individual staff throughout the process of their training design, delivery and evaluation, coaching them to become innovative, confident and reflective trainers.

Training Design & Development • Develop and embed consistent frameworks and best practice approaches for training design and delivery.

• Develop a wide range of best practice training methods, enhancing how we deliver small and large-scale training, in-person and remote facilitation, and self-directed learning approaches across different mediums and technologies.

• With oversight of all training content, ensure we are utilising efficient and effective methods of delivery within the staff resource available.

• Apply a process for assessing learner needs to ensure training is accessible for all, implementing adaptive approaches to training that mitigate barriers to engagement for individuals and groups of learners.

• Ensure our training content is engaging and reflective of our diverse student membership
• Maintain a keen understanding of training trends, developments and best practices Service Development
• Develop the annual operating plans for the Community Engagement Department's Training, ensuring on-going quality improvement of our training provision in line with KCLSU's strategic plan.

• Review and improve processes, using staff resources effectively and implementing efficient, sustainable and robust working practices.

• Ensure participation in service activity is accessible and inclusive, identifying and removing barriers to engagement particularly for low participation groups.

• Monitor key performance indicators, managing processes for measuring and reporting on impact and outcomes.

• Develop mechanisms for service feedback, consultation and user insight, understanding diverse user needs and perspectives to inform continuous service development.

• As part of the Community Engagement Management Team, lead a culture that thinks collaboratively and organisationally, developing partnerships and process that serve the wider Community Engagement Department and KCLSU.

Candidate Specification - A good standard of general education, ideally to graduate level or equivalent (desirable)
- Relevant L&D/Training qualifications (desirable)
Experience - Professional experience as a trainer
- Experience developing and implementing training programmes
- Experience developing and coaching others to become effective trainers and facilitators
- Experience of working with young people/education or similar (desirable)
Knowledge - Knowledge of various training methods including coaching, workshops, classroom training, mentoring, e-learning programmes and workbooks
- Understand the barriers to accessing and participating in training for different student communities
- Understanding of project management techniques (desirable)
- Knowledge of e-learning platforms (desirable)
Skills - Excellent interpersonal skills
- Strong organisation, planning and project management skills
- Ability to evaluate the impact of training programmes, writing reports for key stakeholders and senior management and recommend strategies for improvement
Aptitude - A commitment to the principles and practices of equality and diversity
- Enthusiasm for working in a student environment
- A desire to empower and develop young people to become community leaders
- Able and willing to demonstrate KCLSU's values (Inclusive, Open, Collaborative, Brave)
The list above is not exhaustive.
For further details, please review our Job Pack Application Process If this is you, please email your filled application form and supporting statement addressing each key requirements of the role to us.
You will see on our Job Pack that we are a equal opportunities employer and we live by our 4 main values: Inclusive, Collaborative, Open and Brave.
KCLSU is a fun, social and flexible work environment which offers opportunities for development as well as great staff benefits.

Benefits of Working for KCLSU include:
Hybrid Working Policy Pension Contribution Interest Free Season Ticket Loan & Computer Loan Cycle to work Scheme Enhanced Sick Pay Enhanced Maternity and Paternity Pay Eye Tests & single focal glasses allowance 25 days annual leave plus bank holidays and university closure days Discounts at KCLSU venues Employee Assistance Programme "No meeting Friday" ethos Death in Service At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavor to ensure equal treatment of all candidates.
We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate.
Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

Eligibility To be eligible to apply for this role you must:
Be eligible to work in the UK, and provide proof of this (i.e.
a passport/visa) when asked by KCLSU.
Please note that KCLSU is unable to offer visa sponsorship.
Have a National Insurance number, or be in the process of applying for one Not be a trustee of King's College London Students' Union