Training And Quality Assurance Manager

Our client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team.
You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the best customer service with accurate and up to date knowledge.
The role will ideally be hybrid and comes with a competitive salary.
Training and Quality Assurance Manager duties: Ability to design training materials, modules and resources for varied partners Develop induction programmes for new starters and deliver training sessions for new and existing staff to include workshops, webinars and e-learning platforms Continually refine and update training content to adapt to business needs and industry trends Call monitoring and constructive feedback to ensure high levels of customer service are adhered to Work closely with all clients with some travel required to visit client sites Training and Quality Assurance Manager skills required: Proven experience in designing and delivering training programmes Travel industry experience is preferred Excellent communication and presentation skills Familiarity with learning management systems and e-learning tools Flexibility to travel to partner locations during onboarding Additional information: Excellent opportunity for career development Hybrid working Employee recognition programs Competitive salary