Level - Graduate Level
Position: Full time - Permanent
Location: United Kingdom - Hybrid working
Reporting to: CS Team Lead for EMEA
Closing Date for Applications - Wednesday 15th January 2024
Passle is a rapidly growing enterprise SaaS company, offering a marketing-leading content marketing platform for global professional service firms which puts experts at the heart of the sales and marketing processes, enabling them to easily produce content and build relationships which drive growth.
We enable knowledge-rich, time-poor professionals to create insights and establish themselves as the 'go-to' experts in their field.
Our clients include some of the world's largest and most prestigious law and professional services firms including Deloitte, A&O Shearman, DLA Piper, Linklaters, and Freshfields.
Using a consultative and high touch approach, you will guide clients through the user journey, advising on best practice, lead on post-implementation engagement, ensuring strategic and operational integration, value and ultimately retention to help in the continued growth of Passle's client base.
You will deliver in-depth training and offer valuable insights to help them maximise their use of Passle.
You will gather and articulate back your client successes using a range of mediums such as presentation, case studies, numerical data and testimonials.
Ultimately, you will demonstrate yourself as being a highly trusted advisor to your clients, nurturing strong and healthy relationships with your stakeholders to drive engagement and contract renewal.
For the right individual, you will be given ample training opportunities, not only from the moment you join with us but throughout your Passle career.
For the right person, who demonstrates hard work and commitment, you will be offered exceptional progression opportunities, such as taking on and managing much larger client accounts with greater responsibility.
Consult and train clients, virtually and face to face, to ensure they understand the value and are confident in using all aspects of the software and implementing it across the organisation
Manage client accounts and deliver exceptional service to clients
Ensure our clients success by helping them get the most out of the product
Be a Brand Ambassador for Passle and help shape the business and tech
Attend various networking events to engage with industry leaders, clients, and stakeholders
Prepare regular feedback for clients on their progress with Passle, making recommendations where improvements can be made both in the short and long-term
Gather and analyse data insights and present feedback to the clients in an engaging and inspiring way
Advise, articulate, and present about Passle's products and services
Work closely with internal teams across wider Passle business (Commercial, Client Success, and Technical) to ensure clients have the tools they need to maximise their return on investment
Work closely with clients to ensure Passle is built into their firms' long-term strategy
Work with sales to discover new opportunities to expand/renew existing accounts
We are looking to hire someone into this role who can demonstrate good commercial acumen and someone who comes with some prior Client/Customer service experience.
Recent graduate, or someone who has less than 18 months work experience
A natural relationship builder – able to quickly and confidently forge new relationships built on trust and honesty
Detail orientated and analytical mindset – able to use data to analyse, fix problems and use as part of presentations
What's in it for me and how will Passle help me to succeed?
We are extremely focused on helping and supporting our employees to develop and succeed.
To help achieve this, we offer full and extensive training upon your induction into the business.
The successful incumbent will be working with real client challenges from day one, facing off to some high-profile names in the world of professional services.
This person will be working with well esteemed colleagues and peers, who will share with you their wealth of knowledge and experience to support you in every step of your professional journey.
There are real opportunities for this person to come in and become a big influence in the continued success of Passle and help carve out an exciting road ahead for both themselves and the wider business.
In return for the hard work and dedication, Passle offers a generous package included competitive market rate salary along with the following:
~ CS Bonus scheme
~ 25 days holiday + Bank holidays
~ Pension contributions
~ Cycle To Work Scheme
~ Annual Training budget
~ New Laptop & WFH Set up
At Passle, we believe in embracing diversity in all its forms and fostering an inclusive environment for all people to do their best work with us.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, neurodiversity status or disability status.
Diversity and inclusion are a priority for us, so we need to attract the best talent and create an environment that supports and includes them.
The closing date for this vacancy is Wednesday 15th January 2025. net
1st stage - 30 minute pre-screening with Head of People & Talent