About Damart If you would like to work for one of Europe's biggest senior lifestyle brands, look no further than Damart.
We are a leading provider of fashion, footwear and home & garden products aimed at the senior customer market.
Damart and associated brands can be found in the UK, France, Belgium and Germany, distributing products to over 10million customers worldwide.
We are passionate about our customers and our excellent reputation stems from the key benefits we offer our customers – outstanding value for money, excellent customer service, speedy delivery and comfortable, stylish clothing.
When you join us, you'll be joining a company that's focused on putting the customer at the heart of everything we do.
About the role This is a fixed term contract for 6 months.
An exciting opportunity has arisen to join our fast-paced Customer Service Team.
In this entry level role, you will be part of the Resource Planning Team in the resource management of Customer Service.
Learning how to deliver planning schedules that provide great service and management information, whilst helping to drive efficiency and process improvements for both colleagues and customers.
You won't need to have worked in planning before, but you'll need great communication skills, have an analytical inquisitive approach and be really keen to learn in a fast paced environment.
What is essential is knowing your away around Excel - this role requires your skill level to be at intermediate level and you should be comfortable analysing and extracting data, using formula functions and shortcuts and building graphs and charts.
Some of your responsibilities will include: Working cross functionally with colleagues to ensure that management information is produced accurately, timely and is well presented.
Working in partnership with Customer Service Team Leaders and Managers to ensure that cost effective labour scheduling is planned and successfully implemented to maintain our 'World Class Service'.
Daily scheduling of holidays, absence and training, along with the quality and performance management of recruitment and other external agencies.
Daily positive engagement with colleagues to drive forward our fantastic inclusive culture of ideas generation that supports great service levels to customers.
The role will require the working of one full weekend out of every four.
Essential experience and qualifications: A self-starter, you will have a passion for analysis and challenging the 'as is' whilst having excellent communication skills.
Be able to work at a fast pace whilst delivering quality outcomes.
Benefits: Access to 24/7 GP service through our Employee Assistance Programme A hybrid role, combining working in our UK head office in the centre of Bingley and from home Free onsite parking, and within 5 minutes' walk of Bingley train station Subsidised onsite canteen 50% Damart colleague discount & other retail discounts 31 days annual leave (including bank holidays / based on full time) Auto enrolment company pension Retail discounts & 20% off EE Salary sacrifice such as cycle to work, electronic vehicle leasing and buy & sell holidays