Testing SpecialistLocation: Stoke – onsite 2 days per weekWorking hours: Full time hours per week – Mon to Fri plus after-hours work.Salary: Excellent basic salary plus bonus and Vodafone benefitsAt Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things.
Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.
We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month.
Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.Who We AreAt Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.
We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront.
From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.What you'll do The role of the Testing Specialist is to verify that new services, products, system updates, or releases intended for retail, contact centres, and indirect channels are fully operational and meet requirements before being launched into full production.You will support Indirect Partners to coordinate and facilitate the execution of testing as required, ensuring it is done on timeYou will be a subject matter expert around the customer journey and testing, you will support our Readiness & Change teams with the required understanding of testing, defects and or mitigationsYou will continuously review and improve the testing process and practices based on lessons learnt and best practicesYou will work with internal support teams to ensure that risks and issues are mitigated, defects are resolved, and effective workarounds are developed (only when no other option is available) in-life or for launch.You will collaborate with internal support teams to mitigate risks and issues, resolve defects, and develop effective workarounds when necessary, both during the in-life phase and for launch.You will attend team meetings to deliver accurate and informative progress updates, removing complexity and giving a clear and tangible view of customer/business impact from any risks/issues Who you areYou will have a good understanding of Frontline Systems as well as technical system knowledge for all CCS stack systemsYou will have proven experience of working towards tight deadlines and flexibility to adapt to constantly changing prioritiesYou will have strong knowledge of Word and ExcelYou will have experience of collaborating across teams to resolve customer journey/experience challengesYou will have the ability to simplify technical terms and communicate them clearly.