Job Description In'N'Out Autocentres are experts in vehicle servicing, MOT's & repairs.
Established in 2008, we now have over 25 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none.
We are 100% committed to customer satisfaction and are proud to be a Which?
Trusted Trader.
Our customers are at the heart of everything we do; we constantly strive to exceed our customers' expectations, providing quality, value, convenience and above all exceptional levels of customer care.
Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.
Alongside your relevant qualifications we are looking for team members who are flexible, have great communication and customer service skills and are committed to our ethos of providing quality service, transparent pricing and above all convenience to our rapidly growing customer base.
About The Role Customer Service Duties To manage incoming calls and emails relating to customer enquiries, including but not limited to: Booking customers into Centres for all core products i.e., MOT, Servicing etc.
Pricing up service/repairs (must have mechanical knowledge) Outbound calls to warm leads to convert into bookings Ordering and booking in tyres where customers have placed orders online.
Signing up customers for loyalty scheme(s) and processing the application to completion.
To make recommendations to customers for other goods and services as appropriate.
To input, update and amend the company's internal booking system (Navision).
To input, update and amend internal records for non-booking enquiries.
To liaise with Centre Principals regarding pricing enquiries and bookings.
To be responsible for making outbound calls to existing/prospective customers for specific campaigns/CCB renewal.
Update online service records.
Ad-hoc Duties Provide ad-hoc support to the central management team as required.
General To complete administrative tasks and any reasonable requests from the Call Centre Manager or other member of Senior Management.
To act as an ambassador for IN 'n' OUT Autocentres LTD, ensuring customers' needs are always a priority To thoroughly understand, adhere to and continually promote the IN'n'OUT Autocentres Ltd ethos including the '5C's'/brand values when speaking to any potential and/or existing customers.
To work within the policies and procedures of the organisation to always provide a high quality of customer service in a professional and unbiased manner.
To act in accordance with the GDPR Regulations when carrying out tasks associated with the collection, storing, processing and monitoring of personal data.
To act in accordance with the Health and Safety at Work Act (1974) and any of the company's associated policies or procedures.
To always work with absolute discretion and confidentiality.
This job description is not exhaustive and responsibilities are likely to reasonably evolve over time.
Skills Needed About The Company Servicing Made Simple We provide you with fixed prices, clear explanations, and great service.
All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.
100% Commitment to Customer Service The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
Manufacturer approved parts We only use parts that match or exceed original manufacturer specifications.
All parts are guaranteed and do not affect your vehicles manufacturer warranty status.
Trained and Qualified Technicians All our workshop technicians are trained to the highest standards.
Many of whom have joined us from big brand main dealers.
They are car enthusiasts and put as much love, care and attention into your car as they do their own.
Company Culture We are a Which?
Trusted Trader And proud of it.
We are regularly audited by Which?
and subject to their stringent criteria to be a business that has proved that we are open and honest with it's customers.
Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?
Wi-Fi, Coffee, Comfortable Sofas Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities.
All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.
75% Repeat Customers IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot.
We strive for 100% customer satisfaction.
We will never carry out any additional work unless authorised.
Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Desired Criteria Required Criteria Closing Date Tuesday 24th December, 2024