Our charity shops play a crucial role in raising funds to help us deliver care and to support local people.
We are now seeking a proactive and motivated Shop Manager to lead our brand new Superstore.As the Superstore Manager, you'll be responsible for driving the success of our Hanley shop.
Leading by example, you'll oversee daily operations, working closely with a dedicated Deputy Manager and a team of staff and volunteers to create a positive and welcoming shopping experience.
This role requires strong leadership, a flexible approach, excellent customer service skills and a can-do attitude to inspire and develop your team.Key Responsibilities:Lead, motivate, and support your Deputy Manager, Section Supervisors, Shop Assistants and volunteers to meet sales targetsImplement visual merchandising and promotional activities to attract customersOversee sorting, pricing, and displaying donations to maximise shop appealManage the day-to-day operations of the shop, ensuring it runs smoothly and efficientlyEnsure high standards of customer service and create a welcoming atmosphereAbout YouWe're looking for someone with a passion for charity work and community engagement.
You'll bring excellent people skills, a proactive approach, and the flexibility to adapt to the daily challenges of a large charity shop environment.
Additionally, you'll have:Proven retail management experience, ideally in a large charity or high street retail settingStrong leadership skills to inspire, manage, and develop a diverse team of staff and volunteersA commercial mindset, with experience in meeting targetsGreat organisational skills and attention to detail for effective stock managementFlexibility to cover a varied schedule, including weekendsWhy Join Dougie Mac?At Dougie Mac we care for our staff and provide a wide range of staff benefits;Salary from £32,13335 days of annual leave, rising with length of serviceOptions to buy and sell annual leaveHospice paid Healthcare Cash PlanCompetitive Pension SchemePaid for DBS by the hospiceLearning & Development opportunitiesHours: Shop opening times: Monday to Saturday 9am – 4.30pm42.5 hours a week (5 out of 6 days a week) Closed on SundaysApplications close: Sunday 26th January 20251st stage interviews: Beginning of FebruaryRecruitment for this role is in 2 stages. The first stage includes an interview.
If selected for the 2nd stage interview, you will be invited to attend one of our Superstore's to undertake a taster session, work based tasks and to meet with a Director.