Immuta enables organizations to unlock value from their cloud data by protecting it and providing secure access. The Immuta Data Security Platform provides sensitive data discovery, security and access control, and data activity monitoring and has deep integrations with the leading cloud data platforms. Immuta is now trusted by Fortune 500 companies and government agencies around the world to secure their data. Founded in 2015, Immuta is headquartered in Boston, MA.
Immuta is investing in growth across the Public Sector, and we have an immediate need for an Intelligence Community (IC) Sr. Customer Success Manager (CSM) to support and expand our Intelligence Community (IC) customer base. As a Public Sector CSM working with our IC customers, you will work as a key member of our fast-growing Public Sector business to ensure successful implementation and continued business growth. You will be the primary point of contact for customer engagement, responsible for program delivery and organic growth within your customer space. This role will enable our customers to succeed in their missions by leveraging Immuta's technology. As the CSM, you will work to gather new insights in how Immuta is being used, challenges on our projects, and areas we can invest to help deliver customer missions while feeding those insights back into our Field, Product, and Customer Success teams. Most importantly, you will work with our IC customers to develop and identify opportunities by understanding their pain points and help them define the business and operational impact Immuta can have within their environments.
At Immuta Our Customer Success Managers:Manage and advocate for the customer - owning the relationship and acting as the voice of the customer within Immuta.Be the primary point of contact and build long-term relationships with customers.Drive expansion – identify and implement new use cases and spot and act on opportunities for growth and expansion.Work closely with the greater Public Sector Customer Success team to deliver a seamless customer experience.Identify and document new opportunities within the assigned account base, working with our IC Account Executive on the Sales team to track opportunities through the sales cycle.Work with the Public Sector CTO to provide customer input to the Product & Engineering departments to ensure our platform is meeting their needs.Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.Forecast and track key account metrics.Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations, and attending key IC and Public Sector events.Keep current clients satisfied and delivering exceptional client service on a day-to-day basis.Maintain a high level of customer satisfaction, resulting in outstanding contract renewal rates.Requirements:In-depth knowledge of the IC, including deep relationships within Immuta's key IC customers and ability to connect with both customers and partners across the space.Tangible experience successfully driving organic growth within an account.Five plus years of proven account management or other relevant experience.TS/SCI clearance.Ability to analyze technical concepts and translate them into business terms.Experience in or knowledge of data governance, data science, data analytics, and/or data engineering.Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.Experience in delivering client-focused solutions based on customer needs.Proven ability to manage multiple projects at a time while paying strict attention to detail.Excellent listening, negotiation and presentation skills.Excellent verbal and written communications skills.Self-motivated and able to thrive in a results-driven environment.Natural relationship builder with integrity, reliability and maturity.Ability to prioritize among competing tasks.Critical thinking and problem-solving skills.Excellent time and project management skills.Proactive approach to problem-solving, both internal and external to the organization.Keen attention to detail and adherence to deadlines.Benefits At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. Our generous benefits package given to all full-time employees includes:
- 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners).
- 100% employer paid mental wellness platform for you and your dependents.
- Stock Options.
- Wellness perks (100% employer paid Whoop fitness band and subscription).
- Paid parental leave (Both Maternity and Paternity).
- Unlimited Paid time off (U.S. based positions).
- Learning and Development Resources.
Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
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