Solution Support Specialist - Finance

Please be advised that this is a fixed term contract until 31/12/2025.
The working hours are 35 hrs/5 days, Monday to Friday.
Main Duties To deliver Finance focussed second/third line support for AX and D365 ERP solutions, assisting on project changes, and liaising with the Group and Regional IT and business teams.
Key Responsibilities Provide second/third line support to key users, identifying and investigating problems, issues or small changes and following an escalation process.
Communicate and trouble-shoot incidents.
Ensure support calls are logged and the resolution is documented on the support side.
Take ownership of user problems.
Provide support for out of hours process as part of an on call support rota.
Facilitate testing and acceptance of new solutions.
Conduct analysis between ERP installation and new business requirements.
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