Job Description1st Line Support Technician required.
Our client is an outsourced IT management company based in Fleet with clients all over the UK.
They supply all aspects from VOIP, Internet and Servers.
They span across on premise servers to public and private cloud.
The successful candidate will be dealing with tickets from our service desk as well as potentially attending customer sites for adhoc work.
Customer services skills are essential as well as excellent knowledge of systems, both hardware, server and workstation OS.
The role will be starting off remote and then you will be based in the office in Camberley in September.
Position Overview Responding to new & existing support calls within SLAProviding an efficient & friendly support service across an array of different systems for clientsRemotely diagnose and gather pertinent information in a timely manner using a range of support tools & portalsVisiting clients on site to assist in supporting customer needsManaging client expectations through excellent communication from start to finishDocumenting knowledge articles and customer information in the company knowledgeResolving issues clients may have Position Requirements Excellent customer service and communication skillsExcellent telephone mannerDesktop support of windows 7/8/10 & Mac OSXSound troubleshooting approach & testing skillsGood understanding of Windows Server Operating SystemsKnowledge to active directory, permission structures, DHCP, DNS, Group Policy & Server roles Good understanding of terminal servers and server farmsGood knowledge of virtualisation & Office 365Exposure to hosted telephony management & understanding of VoIP and Hosted PBC solutions Position Remuneration Salary £20,000 – £24,000 (DOE)Hours 7am – 16:00pm / 8am – 17:00pm / 9am – 18:00pm 25 days holiday + bank holidaysHealthcarePension SchemeAssistance with professional certificationsPaid overtime