Why Engineering @loveholidays? Engineering at loveholidays underpins our vision to become the most loved OTA in Europe by providing a best in class experience to customers pre and post booking. Our systems process trillions of holiday offers daily to help millions of customers find their perfect holiday. Our website, backed by services hosted on GCP to which we deploy more than a thousand times a month, serves thousands of requests per second.
We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this.
About the team The MMB (Manage My Booking) team is part of our Managing Department, dedicated to enhancing the post-booking experience for our customers. Our team focuses on empowering customers to seamlessly manage their bookings, ensuring they can handle inquiries and make changes with ease. We are responsible for continuously improving our platform in line with our vision: "An effortless experience at your fingertips," delivering a customer journey that is intuitive, efficient, and hassle-free.
The impact you'll have Join our dynamic Manage My Booking (MMB) team, where you'll play a pivotal role in enhancing our customers' holiday experience. After booking, we ensure they have all the right information at their fingertips, while also empowering them to make any necessary changes with ease. Our team is focused on modernising the platform by migrating key pages from a legacy codebase, enabling greater scalability and flexibility. Additionally, you'll contribute to running impactful experiments aimed at reducing customer inquiries, minimising support tickets, and boosting overall customer satisfaction (CSAT).
Engineers on the team are responsible for leading product and technical initiatives, helping to ideate and build experiments, and mentoring others in their areas of expertise.
Your day-to-day Enhancing the post-booking experience by conducting experiments on features designed to reduce customer friction. Your focus will be on providing customers with the essential information they need and streamlining the process for making any necessary changes.
Work across our stack - from optimising the ultra-fast performance of our app, to deploying GraphQL changes, to working with BigQuery and our Data Mesh, to rolling out new features validating they are making the right impact.
The team primarily uses React, Typescript, GraphQL, Node, Capacitor, Java and Swift. However we employ many different languages across our teams and encourage engineers to work across the entire stack and use the right tool for the job - from our Kubernetes infrastructure to our app native plugins.
Your skillset: You have a solid understanding of the TypeScript ecosystem, including some experience with React, TypeScript, or Node.js, and you're open to learning and working with other programming languages like Java.
You are a motivated engineer who enjoys working with cross-functional teams to help build products that deliver a great experience for our customers after booking.
You enjoy collaborating with others to achieve shared goals and are eager to share your knowledge with the team. You set a positive example through your work and are open to helping and learning alongside other engineers.
Applying a product mindset, you solve for end users first, with technology being a means to an end.
You have a constant interest in learning more about the latest trends in the wider industry, and want to grow further. We strive to support engineers in their growth and will give you the platform to do it.
You have some experience owning applications end to end, from specification to coding, to deploying, running and monitoring in production with tools such as Prometheus and Loki.
Desirable You've worked in a team with a "you build it, you run it" ethos before.
You possess good knowledge in mobile development as sometimes we need to work on native plugins.
You are a product engineer, interested in solving business problems and see technology as a means to an end.
Perks of joining us: Company pension contributions at 5%.
Individualised training budget for you to learn on the job and level yourself up.
Discounted holidays for you, your family and friends.
25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum.
Ability to buy and sell annual leave.
Cycle to work scheme, season ticket loan and eye care vouchers.
The interview journey: 1st stage interview with two engineers from the team.
Tech challenge - you can choose between a live and take home option.
Final stage - consisting of discussions around three key areas.
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
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