We are looking for a Site Service Team Leader to provide essential administration and planning support to the management of the regional service operation.
THE ROLE: Lead a team of Service Controllers ensuring accuracy in using the operating systems loading service reactive call outs, raising purchase orders, and planning reactive, quoted work, and planned maintenance visits) Invoice all reactive works always ensuring accuracy within the operating system Assist in scheduling National customer's planned maintenance, reactive, and quoted works visits Provide subcontractors with annual purchase orders Run monthly periodic maintenance reports in ERP system to provide service order numbers for Service Controllers and Regional planners. This is not an exhaustive list YOUR PROFILE: Good general level of educational achievement at secondary school level GCSE (Grade 3 minimum) English and Mathematics or equivalent Basic understanding of the air conditioning, chiller and / or combustion market would be an advantage but not essential Although a technical background is not required, the ability to grasp basic technical information in relation to the company's products and services is desirable but not essential. A customer service/ supply chain background is necessary. Previous work experience that demonstrates a methodical and well organised approach to planning and record keeping is expected Excellent PC/ computer and data inputting skills and the ability to use software e.g. Microsoft word and excel. Clear and effective verbal and written communication skills along with a confident telephone manner Must be able to balance priorities and work calmly under pressure Experience of using customer relationship management (CRM) systems e.g., Moby and Dynamics would be an advantage. Good accuracy and attention to detail in record keeping and update of electronic databases. We Offer Competitive salary, 25 days Holiday (+ bank holidays) Pension Scheme Life Assurance Scheme Cycle to Work scheme Long Service Awards Employee Assistance Programme & Access to Mental Health Support Learning and Development Opportunities If you have any questions, you are welcome to contact the HR Team on
The last day to apply is 16th December 2024 and we apply continuous selection. Therefore, the position may be filled before the application period expires. Interviews will be held at the Hereford Office.
ABOUT US: For over 100 years, we have proudly developed innovative and energy efficient Indoor Air Quality solutions for commercial buildings and critical ventilation applications. Today FläktGroup is one of the global leaders with +600 MEUR in sales to more than 65 countries and headquartered in Herne, Germany. With the widest product range in the industry, our products are found everywhere from homes, offices and schools, to hospitals, data centres, subways and offshore.
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Equal Opportunities: We are an equal opportunities employer, recruiting individuals on their suitability for the role, qualifications and experience. We welcome applications from all communities and backgrounds. Please note we do require applicants to hold the Right to Work in the United Kingdom.