Site Lead

Job summary The role of ATP Site Lead requires a self-motivated, disciplinedindividual to take ownership of the efficient day to day running of thepractice, supporting the Group Practice Manager and working as a key member ofthe Management Team.
The post-holder will offer strongleadership with business, financial and people skills to continue to drive thepractice forward by identifying, and acting on, practice and businessopportunities.
Main duties of the job To take responsibility for the management of staff on their ATP site whilst working in partnership with other ATP Site ensure financial claims such as locum, petty cash, etc.
are made in an effective and efficient mannerTo maintain Clinical Services and Appointments systemsTo maintain all rotas for clinical and non-clinical staff including holidays / sickness planningTo ensure effective administration supportTo manage all aspects of patient information across all branchesTo provide appropriate assistance to the Group Practice Manager in all day-to-day activities and ensure that all information is up-to-date including registrations and keeping high standard of adherence to GDPR About us The Coventry and Rugby GP Alliance was established in 2015 as a private company limited by shares.
The Alliance is wholly owned by Coventry and Rugby GP practices and represents 66 GP Practice shareholders covering approximately 440,000 patients.Werecognise that general practice is the heart of the health and social caresystem and is critical to have thriving, sustainable general practices thatmeet local peoples health needs and improvingWedescribe our work in terms of Supporting, Innovating, Developing and Educating- we are on the of general practice and we have developed ourOperational Plan for 2019/20 to describe what we are going to do over this yearto ensure that we continue to high quality, accessible and responsive servicesfor both practices and patients.Wehave identified key areas that we will focus on to build upon and improve ourexisting services.
These are ourStrategic Priorities:Clinical Service Improvement & DeliveryClinical InnovationPrimary Care Development Practice and Network SupportTraining and EducationIntegrated CareGood governance Job description Job responsibilities Staffingand People ManagementEvaluate,organise and oversee staff induction and training and ensure that all staff areadequately trained to fulfil their role.SupportGroup Practice Manager in workforce planning and co-ordinating the recruitment,induction and training of new staff.Planning and recruitmentof Locum cover.Prepare weekly/monthlyshift planning for Practice Staff, (including clinical and non-clinical) andarranging cover (including locum cover) when necessary.Identify training anddevelopment needs for Practice staff.To monitor staff annualleave, sickness and absence and mitigate any impact to practice staffing rotas.Ensure all Practice staffare aware of the need for confidentiality, both of patient and practice information.Create a team culture andprofessional working environment within the teams and sites, developing theteam to reach their goals with a program of coaching, supporting and motivatingstaff to promote effective team working and individual capability in aperformance driven function.MonitoringPractice Performance and TargetsTo read and be aware ofall the primary Care KPIs and relevant targets and contractual obligations andwork towards achieving these, including:Enhanced ServicesLocally CommissionedServicesQOF (Quality OutcomesFramework)GP ContractMedicines Management andadditional Services.Health checkStop smoking and muchmoreTo be updated withspecifications on an annual and ad hoc basis of all requirements.Monitor and evaluateperformance of the Practice team against objectives; identify and manage changeMonitor quality ofworkload delivered by the team and make sure all workload is completed dailyand collectively by the whole team.To plan and implementprocesses to achieve targets with GPs, Nurses and Group Practice ManagerSupport and work withGroup Practice Manager, General Practitioners, Nurses and administrative staffto achieve targets.StrategicManagement and PlanningKeep abreast of currentaffairs and identify potential threats and opportunities.Contribute to Practicesstrategic priorities, formulation of objectives and research and development ofideas for future Practice development.Work with the GroupPractice Manager in planning and setting strategic targets.Undertake required andagreed tasks, taking full responsibility for them.Play an active part indevelopment and maintenance of effective communication both within the Practiceand with relevant outside agenciesAssist in assessment andevaluation of accommodation requirements and assist in management ofdevelopment and expansion plansFinancial ManagementUnderstand and report onthe financial implications of contract and legislation changes.Manage appropriatesystems for handling and recording of cash and cheques and petty cash.Report efficiently toGroup Practice Manager and to the finance department all required monthly KPIs.Be efficient inpurchasing and stock control.OrganisationalConvene meetings, prepareagendas, write minutes and ensure distribution of minutes with action logs asnecessary.Take active part indevelopment of Practice protocols and procedures, review and update as required.Ensure that cleaning andhygiene standards are properly maintained, and adequate fire prevention andsecurity systems are in place.Ensure the procurement ofPractice equipment, supplies and services within target budgets.Presentperformance reports in a clear and reasoned format for a variety of audiencesincluding senior leadership team, commissioners and presentation of committeereports.PatientServicesAdopt a strategicapproach to the development and management of patient servicesEnsure servicedevelopment and delivery is in accordance with local and national guidelinesEnsure that the Practicecomplies with NHS contractual obligations in relation to patient careMaintain registrationpolicies and monitor patient turnover and capitationOversee repeatprescribing systemsManage an effectiveappointments systemOversee and organisesurgery timetables, duty rotas and holiday coverRoutinely monitor andassess Practice performance against patient access and demand managementtargetsDevelop and implement aneffective complaints management systemWilling to take activepart with patient groups/PALSInformationManagement and TechnologyEnsure that analyticalknowledge is applied and make sure that development and understanding of keyessentials are met.
These are:EMISDocmanReportingCodingCreating templateEvaluate and planPractice IT implementation and modernisationKeep abreast of thelatest development in primary care IT including DoH initiatives such as EPRsand disease coding, and regularly update the Practice management teamMotivate, support andmonitor staff in the use of IT; organise, oversee and evaluate IT trainingSet and make sure thattargets and monitoring standards for data entry and data collection areachievedEnsure and be aware ofPractices effective IT data security, back-up, maintenance and disasterrecovery plans in placePersonal/ProfessionalDevelopmentThe post-holder will participate in any training programme implementedby the Practice as part of this employment, such training to include:Participation in anannual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development.Taking responsibility forown development, learning and performance and demonstrating skills andactivities to others who are undertaking similar work.Take personalresponsibility for mandatory training to be kept in date and up to date.QualityThe post-holder will strive to maintain quality within the Practice,and will:Alert other team membersto issues of quality and risk.Assess own performanceand take accountability for own actions, either directly or under supervision.Contribute to theeffectiveness of the team by reflecting on own and team activities and makingsuggestions on ways to improve and enhance the teams performance.Work effectively withindividuals in other agencies to meet patients needs.Effectively manage owntime, workload and resources.CommunicationThepost-holder should recognise the importance of effective communication withinthe team and will strive to:Continually improvecommunication channels between senior leadership team and Practice staff.Communicate effectivelywith patients and carersTailer own preferredcommunication methods to respond appropriately and efficient to other peoplesneeds.Contribution to theImplementation of ServicesApply Practice policies,standards and guidanceDiscuss with othermembers of the team how the policies, standards and guidelines will affect ownworkParticipate in regularauditsThis is not anexhaustive list and ad hoc tasks will be assigned as appropriate.
The duties ofthe post may be reviewed and, if appropriate, changed by discussion with thepost holder to ensure the provision of effective and efficient services.
Person Specification Experience Essential Experience working with the public Experience at dealing with complaints from customers/patients Leadership experience (worked in and managed a team) Driving and delivering change within a business Finance experience to include understanding budgets, understanding and proven track of delivery of KPI, ability to manage financial books and upkeep the recording of Petty Cash etc.
HR Experience to include: Appraisal meetings Disciplinary/ Grievance hearings Performance Management Sickness Management Staff training Staff Development Planning Desirable Experience working in a healthcare setting Experience of working in Primary Care Health and Safety Management to include: Risk assessments, Accident Reporting, GDPR Qualifications Essential A level or equivalent Desirable Any other relevant qualification such as ILM, CMI etc.
Degree in Business Management or equivalent