Role: Short-Term Rental Controller Location : Castleford, United Kingdom (Hybrid working available once fully trained) Salary: Up to £28,000 PA + Bonus About the Short-Term Rental Controller Role Our client, a market leader and innovator in their field, is seeking a motivated Short-Term Rental Controller to join their team.
This dynamic and fast-paced position involves multitasking and addressing challenges efficiently.
The ideal candidate will thrive under pressure, balancing multiple priorities while maintaining exceptional customer service standards.
As a Short-Term Rental Controller, you will play a critical role in managing regional customers and workshops, ensuring smooth operations and seamless service delivery.
With comprehensive training and a results-driven attitude, you ' ll excel in meeting metrics and KPIs.
Key Responsibilities as a Short Term Rental Controller Liaise directly with customers and sales teams to support new rental enquiries.
Coordinate with workshops and Asset Controllers to schedule workloads that meet customer expectations and business needs.
Collaborate with accounts teams to set up new customers and manage rental contracts, including maintenance and thorough examination processing.
Organize transport logistics with dedicated providers to ensure timely deliveries.
Verify and file all order, contract, and PDI documentation appropriately.
Manage off-hires by terminating agreements, conducting field-based inspections, and ensuring timely truck collection.
Note: Additional duties may be assigned as required, commensurate with the role and salary.
Who We ' re Looking For The ideal candidate will: Demonstrate excellent customer service skills with internal and external stakeholders.
Be a team player with strong interpersonal skills to maintain positive relationships.
Be self-motivated, flexible, reliable, and approachable.
Have strong administration, planning, organization, and prioritization abilities.
Be proficient in Microsoft Word and Excel (SAP knowledge is advantageous).
Be numerate, literate, and capable of making clear, analytical decisions.
Follow company policies and procedures in a structured manner.
Show drive, determination, and tenacity in achieving financial and operational targets.
What ' s on Offer A Monday-to-Friday working schedule.
Free on-site parking.
25 days of holiday plus Bank Holidays.
A company pension scheme with a 6% employer contribution (minimum 4% employee contribution).
Access to a discount scheme with offers from leading UK brands.