Service Support Administrator | Wigan | Salary: Up to £28k + Benefits Hours: 38.75 hours per week - Monday - Friday Service Support Administrator Benefits: Competitive salary 22 days holiday per annum (plus public holidays) Increasing holiday entitlement by 1 day per year, up to a maximum of 25 days per annum Pension Scheme Company contractual sick pay scheme Private Medical Scheme Cycle to Work Scheme Zachary Daniels have an exciting opportunity to join a leading global provider proudly accredited by Investors in People based in Wigan.
The successful candidate will be part of a dynamic and supportive team that values teamwork.
If you're looking for a role where you can grow and challenge yourself, then this is the perfect opportunity for you!
Responsibilities for a Service Support Administrator (but not limited to) As a Service Support Administrator , you will play a key role in delivering exceptional customer service and ensuring that operational support requests are handled efficiently and in line with the company's service level agreements (SLAs) and contractual obligations.
Receive, record, and process incoming customer support requests via phone and email.
Use the In-house system to log customer support requests accurately and promptly.
Create accurate quotations, estimates, or proposals for chargeable work and support services.
Co-ordinate both chargeable and non-chargeable support requests, ensuring they meet company standards and service level agreements.
Ensure all required documentation is obtained and recorded, and issue invoices for chargeable work in line with client payment terms.
Produce and review support-related reports for the Head of Support Services.
Respond to customer queries or concerns and escalate when necessary.
Participate in relevant meetings and work closely with technicians, management, customers, and suppliers.
Undertake other duties as required to support the business needs.
Service Support Administrator Key Requirements Scheduling experience (beneficial).
Strong IT skills, including proficiency in Excel and Microsoft Office.
Experience in producing customer quotations and estimates.
Knowledge of processing supplier and sub-contractor purchase orders.
Ability to work in a fast-paced environment and meet deadlines.
Highly organised with excellent time management skills and attention to detail.
Strong written and verbal communication skills, with the ability to build positive relationships with colleagues, customers, and suppliers.
Ability to work effectively as part of a team.
BBBH32183