Fire & Security Role: Are you a Service Manager ?
Paying up to £55k What can you expect as an employee: To £55k Basic + Car allowance & Benefits 23 Days + B/H & Birthday off Healthcare Pension About the role: Ensure the service department is run efficiently to maximise company profitability with the correct personnel in attendance to site specific issues and geographically planned routing.
Finance, ensure financial budgets are achieved, Reviewing invoicing, contracts and P&L monthly.
Assess daily workloads and liaise with engineers daily to ensure timescales are met within the department working on a first fix or second attendance fix basis if equipment required and not readily available.
Review engineer worksheets daily and ensure correct information and terminology is provided to the client which shows the value of the business Ensure remedial quotations are complete within set time frames and include all ancillaries and equipment required to provide a full solution for single attendance rectification Oversee the booking and implementation of remedial and small works within the department.
Software, have a full and comprehensive understanding of how our crm and field service software operate with the ability to streamline processes within the service department and make administration changes as required.
Oversee the Raising of Jobs, contracts and quotes, answer phone and speaking with customers within the team Build and develop strong professional relationships with all existing and new clients to maximise potential growth opportunities.
Assist in the development of the service department Performance manage all those employees directly under your control, using mentoring, discipline or training to ensure they perform efficiently and professionally.
Reports in an effective manner at regular review meetings Form an ongoing relationship with the sales and operations department leaders to align with company growth strategies.
Oversee SSAIB & Bafe audits from the administration perspective and ensure compliance.
Monthly review meetings Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry.
Apply today and take the next step in your career!