Service Delivery Manager

Role: IT Service Delivery Manager IR35 Status: Outside Rate: Up to £470/day Location: Slough (On-site, 5 days per week) Duration: 6-9 months The Opportunity: We are seeking an experienced IT Service Delivery Manager to lead the transformation of IT services within a fast-paced organisation.
You will implement ITIL-driven best practices, streamline processes, and reduce incidents to establish a proactive, high-performing IT service function.
This role includes mentoring a team member to take over ongoing service management responsibilities.
Key Responsibilities: Lead IT service transformation and implement ITIL frameworks.
Design efficient processes with SLAs, OLAs, and KPIs.
Reduce incidents through root cause analysis and preventive measures.
Mentor and develop the IT team for sustainable operations.
Implement ITSM tools and ensure robust documentation.
Requirements: Proven experience in IT service transformation.
Deep knowledge of ITIL v3/v4 frameworks.
Strong leadership and stakeholder management skills.
ITIL Foundation Certification required (advanced certifications a plus).