Our wonderful client, a successful, innovative and growing business in Oxford, are looking to add a Service Delivery Manager to their team.
This role will be focussed on managing relationships with your Buyers to maximise customer success.
We are looking for an individual with a proven track record in face to face client meetings and experience delivering presentations to clients.
The ideal candidate with have a minimum of 3 years' experience in a B2B Customer Success/ Service Delivery environment.
Benefits for this role include: - 25 days holiday + bank holidays - Performance related bonus - Compassionate leave - Flexible working (Hybrid) - Social Events - Free parking - Flexi Fridays!
Key responsibilities will include: - Develop an engaging relationship with clients to maximise customer satisfaction - Develop tools and strategies for the clients to ensure they can recognise the value they are getting - Ensure Supplier escalations are managed appropriately - Create and manage the budget for your client's buyer accounts - Maintain action plans for your Buyers and deliver reports to senior managers - Deliver performance reports to sector managers to ensure standards are withheld - Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes Travel to clients will be required 1-2 times per month so a driving license is essential. It is also important that you will display experience in managing information within a service environment and have demonstrated the ability to manage customer relationships.
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For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application.
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