Job Specification: Service Delivery Manager Location: Edinburgh Salary: Competitive, based on experience Reports to: General Manager About the Role Are you ready to lead from the front and drive operational excellence?
At NWH Group, we're seeking a Service Delivery Manager for our Edinburgh operations to ensure optimal service delivery across trade waste, skip, and hook fleets.
With a strong focus on customer satisfaction and efficiency, you'll play a pivotal role in ensuring our transport and operational teams deliver results aligned with our core values: Safety First, NWH Family, Aim Higher, Beyond Compliance, and Think National, Act Local.
Key Responsibilities Lead the transport and order processing teams to optimise vehicle activity and achieve high customer satisfaction.
Ensure compliance with all road transport and health & safety legislation.
Oversee vehicle maintenance in collaboration with the Maintenance team.
Recruit, assess, and develop drivers, ensuring training plans and appraisals are in place.
Manage tachograph systems and adhere to driver hours regulations.
Monitor and report on departmental performance, ensuring KPIs are met.
Take full accountability for H&S compliance and profitability across designated sectors and sites.
Implement company policies, drive cultural alignment, and lead by example.
What We're Looking For We're seeking a proactive leader who can inspire teams while maintaining high standards of compliance, customer service, and operational efficiency.
Essential Skills and Qualifications: Transport Manager CPC (or currently studying) Knowledge of road transport legislation and geographical expertise Excellent communication and team leadership skills Positive attitude with a professional approach Basic knowledge of vehicle maintenance Desirable Qualifications: SAFED training IOSH Health & Safety certification First Aid training What We Offer Competitive salary and benefits package 28 days of paid holidays Pension contributions and Death in Service scheme Mental health and first aid support Dedicated employee engagement and wellbeing initiatives Free on-site parking Opportunities for career growth within a family-run business About Us The NWH Group is a family-owned business with a vision to eliminate waste by transforming it into valuable products.
Operating across Scotland and the North of England, we provide waste collection and recycling services to multiple industries.
As a Certified Equal Opportunities Employer, we're committed to fostering an inclusive workplace where everyone can thrive.