Service Advisor - Sittingbourne, Kent Friendly, Family-Run Business Extensive training and professional development Up to £35k salary Monday to Friday Our client is a well-established, family-run garage based in Sittingbourne with over 25 years of successful trading.
We're looking for an experienced motor trade Service Advisor to join our dedicated and welcoming team.
If you ' re a people person with a passion for cars and excellent customer service, this could be the perfect role for you!
Our client is highly passionate about doing the right thing for customers; they want you to treat every customer and car like it is your own, so they won ' t be asking you to upsell unnecessarily.
Key Responsibilities: Customer Interaction: Act as the first point of contact for customers, providing advice and guidance on vehicle servicing and repairs.
Booking Appointments: Schedule and manage service bookings, ensuring efficient use of workshop time.
Estimates & Invoicing: Provide accurate quotes for services and repairs, and handle invoicing and payment processing.
Liaising with Technicians: Communicate customer requirements and job progress with the workshop team to ensure timely and quality service.
Customer Updates: Keep customers informed of the progress of their vehicles, including any issues or additional repairs needed.
Maintaining Records: Ensure all service records and customer details are accurately logged and up to date.
What We ' re Looking For: Experience: Previous experience in a customer service or service advisor role within the motor industry is essential, but we will provide comprehensive external and in-house training schemes to enhance your skill set.
Skills: Excellent communication skills, both written and verbal.
Strong organizational skills with the ability to multitask in a busy environment.
Customer-Focused: A friendly and professional approach to customer care, with a genuine interest in helping people.
Team Player: Ability to work well within a small team, with a proactive and positive attitude.
Attention to Detail: Ensuring accuracy in quotes, records, and customer communication.
What We Offer: Salary: £30-£35k basic salary Based on experience.
Friendly Working Environment: As a small family-run business, we pride ourselves on creating a supportive and team-oriented atmosphere.
Opportunity for Growth: We are committed to helping our staff develop their skills and progress in their careers.
Hours: Monday to Friday 8am to 5:30pm with 1 hour lunch If you ' re looking to join a tight-knit team in a stable, well-respected family business and you have a passion for delivering great customer service, we ' d love to hear from you!