Job description Service Advisor - Sale area Franchised Motor DealershipSalary:Basic - £27,OTE - £35,Hours:Mon - Fri - 8.00am - 5.00pm/8.00am - 6.00pm (42.5 hour working week)Sats - 9.00am - 2.00pm (1 every other month)The Job:- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the vehicle health check process.
- Quote & sell service plans to retain customers to the group.
- Encourage customer satisfaction feedback via exit briefing & follow-up contact.
- You will also be the go-to person when the customer wants us to:- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.Benefits:* Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
* Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
* Pension: Benefit from a generous employer pension contribution of up to 7%.
* Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
* Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
* Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
* Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
* Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
If yes to the above question, don't hesitate, apply NOW!