Job DescriptionWe have fantastic opportunities for service advisors to join our fast-paced, busy aftersales teams.
You will be the first point of contact for all service customers, managing their customer journey from start to conclusion.
As such the ability to deliver exceptional levels of customer satisfaction is a must, putting customers at the heart of everything you do, building relationships and loyalty so customers come back time and time again.
Key role responsibilities; Meet and greet our customers in a polite and courteous manner both in person and on the phoneArrange for customers' vehicle to be booked in for work to be completed Have a clear understanding of the customer's needs, correctly interpreting the instructions to complete job cards/repair ordersInspect vehicles with the customers beforehand, then again after work has been completedAssist with planning the forward capacity of the workshop, liaising with all relevant departmentsMonitor all work to ensure that it is completed by the times requiredEnsure our customers are kept fully updated with the progress of their vehicles, and works to be carried outTo seek, record and communicate authority for any extra work requiredCost the work and raise invoices, and take payments for work carried outPromote and Sell Service Plans Experience, skills and attributes; A full UK driving licence is essentialExperience of working within a service department is preferred.
however, candidates with a strong customer service background will be considered.
Full training will be providedOutstanding communication skills, both in-person and on the telephoneProficient IT skillsPrevious experience with DMS systems, e.g., Kerridge, would be an advantageBe committed to providing the highest quality of service to customersA self-starter who can work under their own initiative, multi-task and achieve deadlines through exceptional time managementHigh level of accuracy with excellent attention to detailStrong organisational skills and the ability to follow processes Hours: 08:00 to 18:00 Monday to Friday, 1 in 3 Saturdays 08:00 to 12:30Salary: Basic up to £28k OTE up to £40k