Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there's still an exciting journey ahead. Join us at the heart of trust. We're seeking a Senior Quantitative UX Researcher to join our team at Trustpilot. You will be a key member of the UX Research team, collaborating with other researchers to increase the impact of your work, building out research operations and supporting other disciplines to conduct their own directional and validation research.
What you'll be doing: Use advanced quantitative research techniques to analyze user data, represent the customer by advocating for data-driven insights within the company, and collaborate with cross-functional teams to inform and enhance user experience.Develop innovative quantitative methods for problem-solving, leveraging statistical tools and anticipating challenges to guide solutions effectively.Gather and communicate insights through quantitative data analysis, translating findings into clear, actionable recommendations that drive research and product decisions.Have an integral part in elevating research standards and user experience in product development by sharing quantitative insights in design feedback sessions and partnering closely with designers, product managers, and engineers across the organization.Collaborate with product designers to establish processes that transform data into actionable insights, influencing product strategy through rigorous analysis and data storytelling.Support the development of other researchers by demonstrating best practices, providing direct guidance on joint projects, and coaching them as they strengthen their quantitative skills.Create comprehensive research proposals that articulate the purpose of quantitative analyses, align stakeholders and teams, and clearly define project scope.Lead research initiatives and collaborate with designers to ensure a cohesive and data-informed experience across user journeys.Who you are: 4+ years of quantitative UX research experience.Extensive experience in designing and executing innovative quantitative research plans.High-quality quantitative research outputs that set the benchmark for UX research standards.Experience collaborating with product teams on roadmap planning.Dedication to educating colleagues on quantitative research practices.Comprehensive portfolio of case studies that highlight quantitative analysis skills.Growth mindset with a proactive approach to problem-solving.Commitment to agile, team-based product development.Fluency in English, both written and spoken.Effective communication and interpersonal skills.What's in it for you: A range of flexible working options.Competitive compensation package + bonus.25 days holiday per year, increasing to 28 days after 2 years of employment.Two (paid) volunteering days a year.Rich learning and development opportunities.Pension and life insurance.Health cash plan, online GP, 24/7, Employee Assistance Plan.Full access to Headspace, a popular mindfulness app.Paid parental leave.Season ticket loan and a cycle-to-work scheme.Central office location with amenities.Regular opportunities to connect and get to know your fellow Trusties.Access to over 4,000 deals and discounts.Independent financial advice and free standard professional mortgage broker advice.Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you!
About usTrustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with over 900 employees and operations in multiple locations.
Join us at the heart of trust.
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Demographic QuestionsAt Trustpilot, we want to be a place where everyone can feel a sense of belonging and do the best work of their lives. This is critical to our success.
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