Amplitude is a leading digital analytics platform that helps companies unlock the power of their products.
More than 3,500 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey.
Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action.
When teams understand how people are using their products, they can deliver better product experiences that drive growth.
As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.
Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions.
We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
About The Role & Team: Amplitude's mission is to be the operating system for digital business.
At its core, Amplitude provides a new window into digital customer behavior that helps businesses answer the question: "Where do we place our digital bets to maximize growth?" We approach challenges with humility, we take ownership of our contributions, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.
Do you want to join a dynamic and creative team?
Do you love to help people learn new tools and systems?
Amplitude's Customer Education team is looking for a Trainer who can instruct our customers on the critical stuff and enable them to get the most out of Amplitude.
You'll be part of and can help shape a small yet energetic team that will play a key role in Amplitude's growth and our customers' long-term success.
Learn more below!
As a Technical Trainer on our team, you will: Deliver high-quality and engaging live and recorded training sessions to new and existing customers, partners, and internal teams.Deliver regularly scheduled 1:many training sessions, both remotely and in-person.Partner with Amplitude's local team to deliver internal product enablement, when needed.Gain a proven understanding of all Amplitude products so that you can answer a range of questions from customers during their training.Work closely with customers to understand and tailor training content to meet their needs during live engagements.Delve into customers' data sets so that you have a firm understanding of their use cases and data.Teach to a variety of levels (some customers will be new to analytics, some will be well versed).Collaborate closely with the rest of the global Education team to shape content for live training and share takeaways from live customer events.Partner closely with internal, customer-facing stakeholders, partners, and account teams who support your customers.You'll be a great addition to the team if you have: Excellent communication skills, including and especially strong presentation and facilitation skills.
You have the ability to communicate sophisticated business software processes effectively.Excellent interpersonal skills - You're dynamic and enthusiastic, and connect well with others.Ability to teach yourself new products.You're analytical and can assess what is essential to know or do, and what's not.Ability to prioritize and effectively handle multiple projects and tasks concurrently.You're organized, methodical, and detail-oriented.Ability to work independently and as part of a team.Familiarity with product analytics required.2-3 years experience delivering training.Experience working in a SaaS environment is a plus.Ability to travel 30-40%.Fluency in English (must have), Spanish (advantageous), and French (must have).
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