Job Title: Senior Resident Manager Location : Maidenhead Contract : Full-time, Permanent (40 hours/week, including some Saturdays) Are you ready to lead a vibrant neighbourhood team and deliver exceptional experiences for residents?
As a Senior Resident Manager , you'll be at the heart of creating thriving communities, driving high standards, and leading a dedicated team to success.
Key Responsibilities Resident Experience Be the face of excellent customer service, ensuring every stage of the resident journey is seamless.
Build strong relationships by proactively resolving issues and engaging with residents at key milestones.
Lead your team in achieving top satisfaction ratings across digital and face-to-face interactions.
Organize resident events and oversee bookings for community spaces.
Team Leadership Inspire, coach, and mentor your team to excel in their roles.
Lead daily team meetings and conduct regular one-to-ones to ensure smooth operations.
Step in for the Neighbourhood Manager when needed.
Compliance & Health and Safety Ensure all operations adhere to regulations and best practices.
Conduct inspections, manage HMO license requirements, and oversee compliance tasks.
Handle enforcement visits and liaise with authorities during legal processes.
Operational Excellence Coordinate rotas, manage purchase orders, and maintain efficient systems to support smooth operations.
Collaborate with property and estate management teams to address any issues.
What You'll Bring Experience : Leadership and team management experience, with a focus on customer service.
Skills : Confident communicator, solutions-focused problem-solver, and highly organized multitasker.
Knowledge : Familiarity with property systems (e.g., Yardi/RentCafe) and medium-to-advanced computer skills.
Qualifications : ARLA or equivalent property qualification is a bonus.
This role is ideal for a proactive and adaptable leader who thrives in a dynamic environment and is passionate about delivering outstanding resident experiences.
Ready to take the lead?
Apply now!