Job Description What you get to do in this role: Manage a team of Expert Services Managers, responsible for 4-8 Technical & Business Process Consultants Develop strong executive relationships with Enterprise Architect, C-Level Executives and business leaders Understand business objectives and outcomes to support the Success Architect in developing a customer roadmap Enterprise Architecture Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems Assist Customer Outcomes sales with Staffing and Scoping Projects Advocate/champion ServiceNow's advisory and expert services best practices and industry use cases with clients Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes Guide a customer down a prescriptive solution design and manage through the technical implementation decision points Define solutions across the platform that align to out of the box capabilities Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates Deliver high customer sat metrics for assigned accounts Responsible for all aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance and mentoring Responsible for the successful achievement of the Platform Architect KPIs, Quality Assurance of the customer engagements for your direct reports Qualifications To be successful in this role you have: Experience in professional services leadership role at a technology vendor (Digital/SaaS/Enterprise Software) or equivalent top-tier consulting company focussed on digital transformation enablement Proven track record of success at F50-500 accounts Understanding of issues and imperatives driving digital transformation across industry Depth in digital transformation design, implementation, and management Deep expertise in one industry, "minors" in one or two additional industries Middle and back office functional experience Transformation experience Ability to nurture executive relationships with CIO, CFO, CHRO and business line leaders Experience identifying business objectives and solving business challenges Experience serving as part of a key client account leadership team Successful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plans Experience owning outcomes/accountability to a CxO position Co-Delivery experience with Big 4, large SIs Knowledge of ServiceNow - ideally knowledgeable and experienced in multiple ServiceNow product suites Successful track record of managing high performing teams Player Coach / Mentality Demonstrated success managing teams to KPIs across a portfolio of customer engagements Not sure if you meet every qualification?
We still encourage you to apply!
We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information Work Personas We approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S.
Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune.
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