Senior Engagement Manager

Capgemini is one of the leading Application Services providers globally and is a major player in the UK across all key sectors such as Government, Aerospace & Defence, Manufacturing, Consumer Products, Retail, Energy and Utilities.
The Application Services Practice focuses on major UK clients, on a global basis, to support, maintain and enhance their Application & Infrastructure landscapes. We support some of the largest installations of Business Applications such as SAP & Oracle as well as some of the most agile platforms on Salesforce.com or a plethora of Open Source applications.
Our Application Service exploits some of the latest market technologies & methods around Automation, Artificial Intelligence, Collaboration, Process Mining, DevOps, Agile, etc. and you will be part of the team that helps customers to keep one step ahead of their competition.
The UK AMS Delivery capability is globally-renowned for sustained client service and delivery excellence. It is recognised by global advisor firms ISG and HfS as a market leader in the provision of next generation Application Development & Maintenance (ADM) services to help clients deliver their Digital Transformation strategies.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).
Your roleOur Service Delivery Managers take responsibility and accountability for the delivery of engagements that are either pure 'application support' or, increasingly, 'whole life' annuity type deals which can include application development, cloud management, consultancy, and third party sub-contractors. We include a strong focus on delivering 'value-add' to our clients – 'just' delivering the contracted service and meeting the SLA's is not sufficient in today's market. Understanding the clients' business and challenges and bringing solutions to them to improve their P&L is the type of Service required and Capgemini, as a global provider, has a wide range of capabilities and solutions we can use to support our clients.Our Service Delivery Managers work on a range of roles – either managing one engagement end to end, a portfolio of engagements, or the ongoing service within a larger 'Country' deal, any of which can be delivered purely out of the UK or, more normally, in conjunction with our Indian teams.You can bring your whole self to work. At Capgemini equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.
Your skills and experienceManagement resilience - strong client management skills, the ability to face off to board members, stakeholder management at all levels, internally and externallyPeople Management – performance management, career development and mentoringFinancial Management & Account Growth - have commercial acumen and be able to evidence profit & loss accountability - have a demonstrable track record of achieving account growth - crafting and agreeing change controls, tangible service improvements, engaging Sales to pursue opportunitiesContract management - to ensure Capgemini delivers the agreed service. Ability to manage their client's satisfaction without compromising Capgemini's contractual and commercial position. Contributing to the creation of new contracts.Delivery models – Have experience or demonstrate an understanding of the following delivery models:On Site Client DeliveryEngagement Management of a single, medium-large client engagementMulti-vendor delivery modelTraditional ITIL and Agile Delivery ModelsService IntroductionMulti Technology on-premise and cloudYour Security ClearanceTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
What does 'Get The Future You Want' mean to you?You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more. You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts, who have got your back and will support you, every step of the way. You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Why you should consider CapgeminiGrowing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
When you join Capgemini, you don't just start a new job. You become part of something bigger.

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