Senior Cyber Security Services Officer

ABOUT USWe're building Tomorrow's Connections Today, bringing people together through the power of our technology.
Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.
With our investments in fibre-based and 5G networks we play a vital role in society, connecting 85 million subscribers to the next generation of products and services while readying our networks for 10 Gpbs and beyond.
We're creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise UPC in Switzerland, Virgin Media in Ireland and UPC in Eastern Europe.
Liberty Global Ventures, our investment arm, has a portfolio of more than 75 companies across infrastructure, entertainment & media and emerging technologies, including Atlas Edge, Plume, All3media, ITV, Univision, Formula E racing and sports entertainment networks.
Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.
And we're prioritising diversity, equity and inclusion in our workplace and communities, while we reduce our impact on the environment.
We are using technology as a force for good; for our people, our partners and the planet.
JOB PURPOSEA Senior Cyber Security Services Officer is required to join an expanding Cyber Security team.
This role, reporting directly to the Director of Security Engagement, involves using previous commercial management experience to implement industry standard processes.
The focus is on growing a best in class and profitable customer portfolio for the security teams services.
Key tasks involve maximising service value, expanding business, and extending service reach for revenue growth.
This includes identifying sales leads, pitching services, and building strong relationships with clients and suppliers.
Additional support for the Director of Security Engagement includes identifying new business opportunities, creating strategies, project management and staying updated on industry trends.
KEY ACCOUNTABILITIESProject management of security activities for key engagementsGenerating service reports for clients and senior managementReviewing and enhancing operational processes for improved performance and growthManaging daily operations and collaborating with relevant departments for consistent bidsDeveloping pricing structures, models, and governance frameworksProviding general commercial and pricing support on dealsEnsuring the profitability of services, maintaining pricing consistency, and establishing a robust model and process for pricingResponsible for product profitability reporting and CRM upkeepAddressing pricing/service anomalies in customer proposals/bidsIdentifying and pursuing new business opportunitiesManaging customer satisfaction in relation to the service catalogueTracking service utilisationDefining overall pricing models for products and servicesReviewing service and pricing models annually and conducting competitor analysisCreating Price Books for each product, understanding cost breakdowns, and implementing Pricing CalculatorsKNOWLEDGE & EXPERIENCEESSENTIAL SKILLS & ABILITIES: Demonstrated ability as a Commercial ManagerLine management experienceProject management experienceDemonstrated successful delivery of creating, assessing and improving pricing models, catalogues, contracts, bids and managing RFPsSelf-motivation and a keen eye for detailManaging and supporting all aspects of commercial managementEnsuring project objectives align with commercial and legal aspectsReporting and managing commercial issuesManaging procurement and commercial resource for successful activity deliveryOffering direction and instructions on commercial matters to various managersEnsuring contractual obligations are adhered toThe candidate should be a great teammate with self-motivation and attention to detail.DESIRABLE SKILLS & ABILITIES: Self-Motivation: Demonstrated self-motivation and the ability to work independently, contributing positively to the teams objectivesAttention to Detail: A meticulous approach to ensure quality of service is maintained at the highest levelVendor Management Skills: Experience in evaluating vendor performance and supervising complianceCommunication Skills: Excellent communication skills to effectively connect with stakeholders, team members, and customersCustomer Service Skills: Providing excellent customer service to internal and external customers, resolving issues, and responding to inquiries promptlyInformation Security Knowledge: A solid understanding of information security principles, standard processes, and technologiesFinancial Management Skills: A good understanding of financial management principles, including budgeting, forecasting, and cost analysisChange Management Skills: Proficiency in managing changes, including planning, communicating, and implementing alterations to information security policies and proceduresNegotiation Skills: Proficiency in negotiating contracts with vendors and partners to ensure favorable terms for the organisationProject Management Skills: The ability to manage projects effectively, including setting timelines, managing resources, and tracking progressAnalytical Skills: Strong analytical skills to analyse data and make informed decisions, contributing to the improvement of service qualityRegulatory Compliance Knowledge: A solid understanding of relevant regulations, laws, and industry standards related to information security, such as GDPR, HIPAA, PCI-DSS, ISO 27001, etc.Time Management Skills: Prioritising tasks and managing time effectively to meet deadlines in a dynamic work environmentAdaptability: An ability to stay agile and flexible, adjusting to changes in technology, security threats, and business requirements effectivelyTechnical Skills: A robust understanding of information technology, coupled with the capability to collaborate with technical teams for the implementation of security measures and solutionsRisk Management Skills: The ability to identify and assess risks related to information security and devise effective strategies to mitigate those risksProblem-Solving Skills: The capability to analyse complex problems and develop creative solutions, enhancing overall efficiencyThe candidate will play a pivotal role in ensuring the organisations information security, financial management, and overall operational efficiency.
With a combination of technical expertise, leadership skills, and a commitment to continuous improvement, the candidate will contribute to the success and growth of the security team's services and the organisation as a whole.
PREFERRED EDUCATION/ QUALIFICATIONS: Experience working with technical and non-technical stakeholders to embed security controlsStrong communication and relationship leadership skillsAbility to operate effectively with minimal directionPassion for service optimisation with a desire for continuous developmentAwareness of Security Architecture, Security Operations, and Security GovernanceAbility to interpret technical requirements for non-technical audiencesOverall, the candidate should balance technical expertise with interpersonal and leadership skills to enhance service quality, manage financials, and effectively handle resources and contracts in an information security team.
Benefits: 25 days annual leave with the option to purchase 5 more24 hours of Volunteering Time OffFree access to LinkedIn Learning to continue to develop and grow your career with usFree premium subscription to Calm – a renowned well-being & meditation appCompany Laptop, Mobile and Phone SubscriptionCompany Pension ContributionsAccess to personal medical and dental insurance (UK) / Subsidies on Health Insurance (NL)Access to discounts on superfast fibre broadband subscriptionsLiberty Global is an equal opportunity employer.
We embrace diversity and are committed to creating an inclusive environment for our people.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.
We're 100% committed to having a workforce that represents every part of our society.
So we're keen to hear from candidates of all background and circumstances.
J-18808-Ljbffr