Now boarding: Your career in travel is ready for take-off. At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business' success and growth.
About CTM CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.
THE ROLE Conduct business in an efficient and professional manner whilst adhering to company procedures and guidelines, you will work closely with the Team Manager as required to support the business objectives.
SKILLS REQUIRED • Team player, resilient and adaptable with the ability to remain calm and patient
• Proven attention to detail and quality standards
• Extensive industry experience in all areas of the reservation process
• Fully confident in all aspects of the GDS
• Sound, proven SABRE/ GALILEO GDS skills with an excellent understanding of fares and ticketing
• Ability to turnaround fare recalculations and ticket re issues quickly
• Able to work independently and use own initiative to resolve problems and find a solution
• Highly organised, ability to plan, prioritise and multi-task under pressure
• Strong communication skills demonstrating a pro-active response to client servicing at all times
• Interpersonal skills
• Adept using Microsoft Office Software
EXPERIENCE AND QUALIFICATIONS • Proven advanced industry experience in all areas of travel management operations is essential
• Sound, proven SABRE skills with the ability to manage multiple reservations and PCC's
• Excellent understanding of fares and ticketing ideally to BA1/2 level or equivalent
• Extensive industry experience in all areas of the reservation process
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner's Office. Our Data Protection Officer may be contacted at