Business Manager Location: Northampton
Oversee performance, compliance, and day to day activities to drive performance as well as supporting on front line duties
? Drive the operational team to achieve sustained high performance and quality of delivery in accordance with contracts, business priorities and organisational culture and values
? To lead a team of Employment Advisors, developing, mentoring, and coaching your team to ensure outcomes, team targets and individual goals are met
? Develop and maintain key stakeholder partnerships within the region, with external stakeholders and the wider business.
Full understanding of the targets, sales process, and account/ client management
? Performance and delivery focused – proven track record in exceeding stretching performance targets
? Proven knowledge of the local labour market and existing relationships with key stakeholders is advantageous, but not necessary
? Confident and competent in networking and building and maintaining local relationships
? Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships
? Demonstrable experience of being an effective leader and manager in a performance driven environment
? work in a flexible manner; being visionary, promoting improvements and sharing best practice that supports business efficiency
? Strong negotiation and data presentation skills demonstrated ability to influence senior stakeholders
? Motivate, coach and manage the performance of Employment Advisors, to meet and exceed performance and compliance targets.
Demonstrate great leadership ability by monitoring, mentoring and coaching team members to ensure they apply the company values, achieve targets and develop within their roles.
Demonstrate solid professional development plan/ activities that enabled to you to stay up to date with efficient techniques that improved service delivery and enhance the organsiational culture.
Promote values and culture by acting as a role model for your team, by inspiring and positively challenge them to constantly develop, learn and progress their careers within the business
Oversee the collation of accurate forecasting, performance data, and client feedback to support the Senior Management team, and other internal stakeholders.
Manage risk on monthly/ quarterly trends and drive opportunities within the wider team to ensure a client led approach and focus.
Manage the site and support day to day activities guaranteeing all staff are providing opportunities of employment to their customers and external clients are satisfied with the quality of service.
Demonstrate high levels of emotional intelligence by being flexible, listen to your team' s suggestions and proactively identify and solve problems related to clients, customers and staff.
Develop and maintain key stakeholder partnerships within the community, with external stakeholders and the wider business.
Business Managers, Customer Advisors, and Specialists) to ensure customers meet the expectations of employers and are fully prepared for the transition into sustainable work.
Ensure client compliance is meet and internal guidance of good practice, including HR processes and policies are consistently followed to safeguard the staff, clients, and the business.