Job Summary We are offering an exceptional opportunity for a diligent, reliable and conscientious individual to join our growing company in our Compliance Department.
This role involves carrying out anti-money laundering checks in line with HMRC 'Know Your Customer' and EU 5th Directive regulations.
You will be liaising with a high volume of customers on a daily basis, both by email and telephone, to ensure the company is satisfied we have carried out their due diligence regarding anti-money laundering regulations.
This role will include shift working between 08:30 and 17:30, Monday to Sunday, on a rota basis.
Who are we The 1st Formations Group is a market leader in the company formation industry.
We have developed a reputation for quality products and customer service excellence over many years and have ambitious plans to further expand our operations in the new start business sector.
In a nutshell Join a growing e-commerce market leader in London city-centre in an administrative and customer-facing role.
Familiarise yourself with anti-money laundering regulations pertaining to 'Know Your Customer' and EU 5th Directive.
Carry out administrative tasks to liaise with a high volume of customers per day, with the aim of ensuring a timely passing of our compliance requirements, to ensure their customer orders progress to completion.
Provide answers to telephone queries relating to our compliance requirements and customers attempting to fulfil them.
Required skills Fluency in both English and Arabic is essential Excellent customer service skills Courteous and friendly manner Team player Flexible attitude Pro-active approach, with the ability to work autonomously Positive and upbeat attitude A high level of personal integrity A strong work ethic with a passion for exceeding expectations Excellent organisational skills What you need for this job Good experience of using Microsoft Word and Excel Excellent written and verbal communication skills IT literate and fast typing speed Bachelor's Degree Why join us?
Be part of a friendly, dynamic and international team working in a fast-paced environment.
You will join an ambitious company with a strong belief in talent over hierarchy.
We are always looking to improve and greatly value our team members' opinions and contributions.
Benefits 25 days holidays, plus 8 public/bank holidays Option to buy up to 5 extra holiday days per year Annual cost of living salary increase 14 weeks paid maternity leave, 2 weeks paid paternity leave Employee Assistance Programme with 24/7 mental health helpline and free face-to-face counselling for you and your family Employee loyalty scheme including additional holidays and private medical insurance Option to purchase Private Medical, Dental and Optical Insurance for you and your family at an employer discount Commercial bonus scheme Pension contribution Cycle to Work Scheme Free Wednesday lunches Free fresh fruit – daily Free post-work drinks Free soft drinks and bean to cup coffee all day Dog-friendly office Breakout rooms and social events Job Types: Full-time, Permanent Salary: £27,000.00 per year Working Location: Office based during probation, then hybrid work 3 days in the office and 2 days from home thereafter.