Job DescriptionWe are currently working with a client based in Central London who are recruiting for an Office Support Manager to join their team.The Role As the Office Support Manager, you will be a member of the Management Team and have a pivotal role in the day to day operations of the business.
This is a unique and diverse role, covering many disciplines from Reception Team Management, Facilities Management, Events Management and managing the businesses online social media platforms.
As a Office Support Manager, you will provide an efficient and effective administration support, including: • Ensuring compliance with company, legal and brand operating guidelines • Managing customer data and marketing event activities • Creating, designing and implementing content, and managing social media platforms • Managing customer relations including the day-to-day operation of the reception team, ensuring exemplary customer service standards at all times Administration Responsibilities: • Manage and be responsible for relevant sections of the company Operating Guidelines document including, but not limited to: Facilities, Mystery shop, Training Records, Starters and Leavers, Marketing • Manage and be responsible for all facility issues, rectifying the requirements as efficiently as possible by liaising with Facilities Department • Ensure all new starter/leaver paperwork is completed correctly and the company process is followed • Support management in formal and informal meetings with employees as required, ensuring strict confidentiality is maintained at all times • Record and maintain attendance register for timely monthly submission to the Human Resources Team for payroll processing • Maintain employee training records and files confidentially • Prepare correspondence for managers including presentations, letters, reports and memorandums • Support the management team in preparation for Management Performance Reviews and any other meetings, audits or business initiatives as required • Schedule internal and external meetings • Manage and coordinate all social activities within budget Marketing and Events Responsibilities: In the role of Office Administration Manager you will plan and organise marketing activities including: • Developing relevant business partnerships • Sourcing of suitable events • Supervision of on-site event teams • Attend monthly Group marketing meetings • Assist with and maintain the marketing plan Customer Relations Responsibilities: • Manage the day-to-day operation of the reception team including staff motivation, team reviews and appraisals, holidays and rota's • Manage Customer queries and complaints quickly and efficiently, following the legal and regulatory complaints procedure to ensure that all details are recorded and kept updated • Arrange temporary cover if needed About You As Office Support Manager, you will need to have: • Previous experience within similar roles, demonstrating strong administration and customer service skills • Experience managing social media accounts and organising marketing activities/events • Experience managing a team, including starters/leavers, rotas, holidays, training and appraisals • Exceptional organisation, planning and coordination skills with excellent attention to detail Hours and RewardsHours 8am to 6pm Monday to Friday with a 1-hour lunch break, and occasional evening or weekends if managing a Customer Event.
There is a fantastic package on offer including: • Salary up to £34,000 per annum, depending upon experience • Bonus Scheme• Company car option • 25 days holiday per year plus bank holidays • Private Medical • Option of a 2nd VW Vehicle at preferential rates • DC Pension Scheme • Life Assurance • Staff preferential ratesTo discuss this position in more detail please contact James Frost at Jago Consultants