Job Description: Second Line IT Support Location: High Wycombe Established since 1998, a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a group turnover in excess of £20m.
Following company training, the successful applicant will be responsible for a smooth and seamless provision of IT support for both internal and external clients.
The Role The day-to-day role will involve resolving issues and support for management and employees of our group of companies from a ticket-based system.
The role will also require the successful applicant to aid and support our external customer base.
Experience: Minimum of 3 years in a Desktop Support environment Proficient with Windows Desktop Operating Systems essential (Windows 10 / 11) / MAC Good working knowledge of Windows Server Operating Systems Proficient with Microsoft Office Applications essential (2016 / 365) Experience with on-prem & hosted email services like Office 365 & G-suite Advanced Networking knowledge (DHCP, DNS, Routing, vLANs) Experience with various Internet Connectivity Mediums essential, xDSL, Fibre Experience with Enterprise Antivirus packages Experience Backup management Responsibilities: Remote IT Telephone Support for customers Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access.
Provide remote support using any industry accepted remote support software.
Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.
Adherence to a call logging process Password resets/mail routing/new accounts etc.
Logging customer queries and meeting SLA's Updating existing tickets with SLA time Remote IT Maintenance for customers Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers.
Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice.
Scheduled Server maintenance Onsite IT Support for customer Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers.
Onsite Project installation work Escalate when needed to in accordance with SLA Education & Qualifications: A Levels A+, N+ or Microsoft MCSA /MCSE optional Other Requirements: Have previous IT remote telephone support experience Driving licence Fluency in English is mandatory Good personality Willingness to learn Benefits: Industry recognised training and personal development plans.
Staff bonuses and holiday incentives If you feel you have the skills for our IT Support role, please apply now!
Reference ID: SW/GH/IT2 Job Types: Full-time, Permanent #J-18808-Ljbffr