Salesforce Sr Solution Architect, Generative AI Solutions/ AgentforceRemote Type: Office - Flexible
Location: United Kingdom - London
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: JR268161
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
Your Impact Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform guide to the company's largest, most sophisticated enterprise customers. Here are some salient responsibilities the role entails:
Serve as a trusted advisor to the clientIdentify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community's overall knowledge base and expertiseGuide customers and colleagues in rationalizing and deploying new technologies that drive increased business valueWork collaboratively and have very strong communication skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organizationIdentify and proactively run risk areas and commit to seeing an issue through to complete resolutionLead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partnersReview and correct project/program direction, approach, and key artefacts to keep programs on track and solutions extendable and maintainable going forwardDrive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platformMinimum Requirements 5+ years of confirmed experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and shown successExtensive experience with configuration and customization on the Salesforce platformAuthority-level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable the achievement of the desired business outcomesExperience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designsKey Einstein Tooling Including Agent Studio (Copilot) Prompt Builder, OOTB AI GenAI & Predictive Features (Case Classification, Predictive tooling, etc), Data Cloud (External Data Input), structured and unstructured data, and embedding into systems, Experience Cloud (MIAW, Omni-Channel setup experience).AI and Integration Focus: Must have hands-on experience with Einstein in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state-improved processes and system designsStrong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team membersA detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesStrong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audienceMust be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streamsA phenomenal listener with the ability to connect with people in diverse rolesA resourceful and ambitious individual who can work through and solve problemsPossible travel of about 25%, but exact travel requirements will vary based on customerDegree or equivalent experience or equivalent proven experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Preferred Experience Validated results in delivering high-value business outcomes using an agile approachShown results leading customer and/or partner success storiesData Cloud Implementation.Experience Design.API frameworks / Mulesoft.Organisational Change & working with Evaluation Models.Relevant Salesforce certifications and consulting experience are strongly recommendedIndustry Experience: None needed but multi-industry exposure looked highly upon.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process.
Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
#J-18808-Ljbffr